Desktop Support Technician
Job Location:
Charlotte, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history SMBC Group offers a diverse range of financial services including banking leasing securities credit cards and consumer finance. The Group has more than 130 offices and 80000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group Inc. (SMFG) is the holding company of SMBC Group which is one of the three largest banking groups in Japan. SMFGs shares trade on the Tokyo Nagoya and New York (NYSE: SMFG) stock exchanges.
In the Americas SMBC Group has a presence in the US Canada Mexico Brazil Chile Colombia and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia the Group offers a range of commercial and investment banking services to its corporate institutional and municipal clients. It connects a diverse client base to local markets and the organizations extensive global network. The Groups operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC) SMBC Nikko Securities America Inc. SMBC Capital Markets Inc. SMBC MANUBANK JRI America Inc. SMBC Leasing and Finance Inc. Banco Sumitomo Mitsui Brasileiro S.A. and Sumitomo Mitsui Finance and Leasing Co. Ltd.
Provide application and system incident resolution with attention paid to minimizing disruption to the end user. Deploy application and system software updates in a timely manner working with key users to perform user acceptance testing prior to firm-wide launch.
Provide incident resolution focusing on speed to first response and resolution with attention paid to minimizing disruption to the end user. Proactively monitor for key application and system software updates ensuring updates are ready before users begin to request. Monitor and maintain end-user hardware inventory to ensure that hardware is operating in peak condition throughout useful life. Control user access requests by getting approval from authorized parties. Maintain compliance with recommended procedures during on- and off-boarding of users.
Follow-up with end users to keep them appraised of issue status or to ensure the issue has been fully resolved. Engage with end users to understand if there are any unreported issues or improvements that can be made. Maintain relationships with external vendors to act as a resource on issues related to their specific products as well as staying informed of key new products updates or bugs. Seek guidance from senior help desk members when facing new or challenging incidents. Update documentation changes both for internal team use as well as for public posts and announcements on common IT procedures and problem resolutions.
Demonstrate understanding of device reporting tools to aid in issue triage and identification. Display familiarity with the functionality of user applications to understand where issues may occur. Possess knowledge of end-user hardware to be able to repair and replace faulty components. Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews.
Recommended years of experience: 0
SMBCs employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles including for example certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal state and local law. If you need a reasonable accommodation during the application process please let us know at
Required Experience:
IC
