Desktop Support Technician

Unlock your potential with Quantum ePay Were a growing fintech company focused on delivering innovative payment processing solutions and merchant technology that helps businesses lower costs earn more and operate with confidence. We power mission-critical payment processing platforms used by merchants and partners across the U.S.

We are looking for a dependable hands-on Desktop Support Technician to provide hands-on IT support for our Anaheim office. This role will be the primary onsite contact for day-to-day employee support workstation setup access needs troubleshooting and support tickets. This role is a great fit for someone who takes initiative stays organized and enjoys solving technical issues.

Responsibilities

• Provide day-to-day desktop support for internal employees including hardware software peripheral printer/scanner connectivity workstation and access-related issues.
• Receive prioritize document and respond to support tickets calls messages and employee requests regarding desktop or technical support needs.
• Perform onsite analysis diagnosis and resolution of desktop issues while escalating more complex systems network or security concerns when appropriate.
• Install configure test maintain and troubleshoot desktops laptops monitors docking stations printers phones presentation equipment software and other end-user technology.
• Set up move and configure workstations and equipment for new hires employee moves training rooms office changes and hardware refreshes.
• Support new hire onboarding and employee offboarding including equipment preparation account/access support equipment recovery and timely documentation.
• Assist with user account support including password resets account access group permissions Microsoft 365/email support VPN/basic connectivity and related employee access needs.
• Support remote or hybrid employees virtually as needed providing clear communication and timely follow-up.
• Assist with new computer projects hardware installations workstation upgrades equipment research and hardware recommendations based on user and business needs.
• Create and maintain IT documentation checklists SOPs inventory records and internal support guides to improve consistency and reduce recurring issues.
• Maintain professionalism and confidentiality when handling employee access account changes offboarding company systems or sensitive information.

Qualifications

• 2 years of desktop support help desk IT support or related experience preferred.
• Strong working knowledge of Windows desktop/laptop environments.
• Experience supporting Microsoft 365 Outlook Teams and common business applications.
• Experience with Active Directory Entra ID/Azure AD or similar user account management tools preferred.
• Experience working from support tickets or a ticketing system preferred.
• Self-starter who can manage open items follow up and keep requests moving without constant direction.
• Hands-on experience setting up and troubleshooting desktops laptops monitors docking stations printers scanners phones and other office technology.
• Comfortable with physical workstation setup equipment moves hardware swaps and onsite employee support.
• Basic understanding of networking concepts such as Wi-Fi VPN IP connectivity and printer/network troubleshooting.
• Ability to troubleshoot technical issues in person by phone remotely or through tickets.
• Strong communication organization prioritization follow-through and confidentiality.

Nice to Have

• Experience with macOS support device imaging laptop/desktop provisioning Microsoft Intune endpoint management tools mobile devices VoIP phones conference room equipment or AV/presentation technology.
• CompTIA A Network Microsoft or similar IT certification.
• Experience creating SOPs checklists or internal documentation.

Salary:

This role includes biannual profit-sharing bonuses as part of a total compensation package in addition to a full range of medical dental retirement planning and other benefits.

• Salary range: $47840 - $56160
• Salary including biannual profit-sharing bonus and comprehensive benefits program range (annualized): $56133 - $ 75117

Location: This role requires the employee to work fully onsite at our Anaheim Hills location.

Why Work Here

• Awarded Top Workplace of Orange County by the OC Register!
• Flex PTO!
• New state-of-the-art open-concept facility with stand-up desks balance boards stationary bikes and more!
• Work hard play hard culture!
• Monthly Beer Socials and BBQs!
• Proven promote from within mentality!
• Benefit offerings:
• Medical dental vision acupuncture and chiropractic
• 401k Safe Harbor; 100% employer match processed semi-monthly up to 4%
• Profit Sharing; paid on a biannual basis

Required Experience:

IC