Desktop Support Technician Allentown, PA

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Job Description:
At CompucomStaffing youre more than just a number. Our employee relationship managers support you throughout your engagement providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Allentown PA and provide end-user support.

Duties and Responsibilities:

• Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals
• Documents maintains upgrades or replaces hardware and software systems
• Supports and maintains user account information including rights security and systems groups
• Trains employees identifies analyzes and repairs product failures orders and replaces parts as needed
• Resolves network connection issues track network connections back to network switches
• Escalates problems and issues to a higher level of support if unable to resolve
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
• Interacts with customers responding to routine technical questions or requests for information