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Desktop Support Supervisor

County Of Orange

Job Location:

Santa Ana, CA - USA

Yearly Salary: USD 107598 - 144892

Posted: 22 August 2026 (13 days ago)

Application Deadline: 19 November 2026

Vacancies: 1 Vacancy

Job Summary

CAREER DESCRIPTION

DESKTOP SUPPORT SUPERVISOR

(Senior Information Technologist)

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list that will be used to fill current and future
Senior Information Technologist positions. The eligible list established may also be used to fill positions in
similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY
This recruitment is open to the public and will be advertised from August 17 2026 through August 21 2026. 11:59pm PST.

Applications will only be accepted from Thursday August 20 2026 at8:00AM PST throughFriday August 21 2026 until 11:59PM (PST).
The apply button will appear only during this period and qualified candidates may submit their application.

ORANGE COUNTY INFORMATION TECHNOLOGY
The mission of Orange County Information Technology (OCIT) is to provide innovative reliable and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications network services application support service desk desktop support as well as data center services.

Click here for more information on OCIT
Click herefor more information on the County of Orange.

THEOPPORTUNITY
The Desktop Support Supervisor for the Orange County Information Technology (OCIT) Shared Services will be a supervisor that will oversee a team of up to six (6) Desktop Support Specialists providing support and maintaining a variety of application as well as analyzing service desk calls. This position requires strong technical knowledge and comprehension skills with written and oral communication experience. The Desktop Support Supervisor will be essential in providing technical support troubleshooting and training to end users and staff.

Responsibilities and duties for this position include but are not limited to the following:

Supporting administrative operations and technical aspects of Orange County Information Technology ensuring adherence to procedures and performance outcomes
Serving as the designated administrator researching and identifying system environment requirements and specifications
Working collaboratively with Business Relationship Managers to determine and establish business needs across various County agencies
Building and maintaining strong vendor relationships to meet emerging issues
Coordinating and implementing administrative and technical safeguards as needed
Ensuring appropriate security monitoring mitigation documentation and auditing
Maintaining and updating policies and procedures pertaining to system-related documentation
Designing analyzing implementing and providing ongoing maintenance of Operating System (OS) images application packages and software updates through Intune and SCCM
Monitoring and supporting enterprise hardware from Dell and HP and Desktops/ laptops and Tablets from HP Dell and Microsoft
Compiling data and preparing reports to evaluate systems effectiveness
Implementing enterprise security best practices including encryption implicit & explicit permissions multi-factor authentication auditing and digital forensics data retention including zero-touch as well as patching

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
In addition to the minimum qualifications the ideal candidate will possess at least one (1) year of lead/supervisory experience and/or project management experience.

In addition the ideal candidate will also have extensive experience in the following core competencies:

Technical Knowledge Technical Experience

Working with virtualization cloud and converged technologies including VMWare
Experience with Microsoft cloud services from 0365 and Azure virtualization
Experience with complex automated Asset management solutions
Having expertise related to Microsoft Windows 11 operating system
Understanding and application of scripting languages such as PowerShell
Understanding and application of systems management software such as Microsoft Configuration
Understanding and application of Full Disk Encryption VPN and RDP solutions
Utilizing Active Directory Domain Services
Leading information technological projects to evaluate system effectiveness monitor vendor performance and make recommendations
Preparing and maintaining documentation of department processes procedures and reports
Analyzing and administering system improvements to maintain hardware and software systems
Installing and providing support for Mobile Device Management (MDM) solutions through Intune and Apple DEP
Extensive experience working with high performance platforms and managing/designing/maintaining advanced technologies
Developing innovative and effective solutions for complex technical issues

Leadership Skills

Planning scheduling assigning and directing the work of team members ensuring comprehensive services and coverage of computer hardware systems
Leading performance evaluations staff development and training initiatives to enhance service delivery
Working collaboratively and establishing rapport with staff managers and other public or private Agencies
Selecting training leading and motivating high performance and results oriented teams
Building and maintaining positive forward focused customer-oriented work environments
Foster team atmosphere and reward collaboration
Generating consensus and collaborative relationships to bring about efficient and effective outcome

Oral Written Communication Skills

Translating and developing technical findings intoreports and documentation for both technical and non-technical staff at all levels within and outside the agency
Communicating coordinating and collaborating with County agencies to ensure effective service delivery
Soliciting feedback and adjusting customer requests to fit into business improvement
Preparing and maintaining documentation of department processes and procedures

MINIMUM QUALIFICATIONS
Please click herefor details on this classification including the physical mental environmental and working conditions.

NOTE:Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Evaluation Services (N.A.C.E.S.).

SPECIAL REQUIREMENT BACKGROUND INVESTIGATION
Part of the selection process for positions within Orange County Information Technology (OCIT)requires that all candidates undergo an extensive background investigation process to the satisfaction of the Department. Candidates must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background investigation.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview (Weighted 100%)
The Structured Oral Interview is a timed assessment. Applicants will provide answers to job-related questions which will be rated by a panel of subject matter experts using standardized evaluation criteria. Only the most qualified candidates will move advance to the next step in the recruitment process or will be placed on the eligible list.

Eligible List
Once the assessment has been completed HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the Countys needs the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

REASONABLE ACCOMMODATION

The County of Orange is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals who require a reasonable accommodation during the application or selection process should notify the recruiter listed on the job posting as soon as possible. Documentation supporting the accommodation request may be required.

EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders including spam/junk folders and/or accept emails ending with and . If your email address should change please update your profile at .

FREQUENTLY ASKED QUESTIONS
Clickhere for additional Frequently Asked Questions.

For specific information pertaining to this recruitment contact Aniko Ruha at or .

EEO INFORMATION