Desktop Support Specialist

Oxford Solutions is seeking a Desktop Support Specialist to provide hybrid technical support for a client environment. This role combines onsite and remote troubleshooting and is ideal for someone comfortable supporting a variety of users devices and workplace technologies. Must have valid drivers license for working onsite at client location. (May have flexbilty in future to work from home to provide remote support).

Responsibilities

• Provide Tier 2 desktop and technical support for hardware software connectivity and user access issues.
• Troubleshoot Windows-based systems Apple products Chromebooks and related peripherals.
• Support Google Workspace applications and user issues.
• Assist with setup troubleshooting and support of large interactive digital displays
• Provide support for Chromebook devices including basic diagnostics configuration and coordination of repairs.
• Resolve escalated technical issues and assist Level I support staff as needed.
• Perform basic Windows Server troubleshooting maintenance and support.
• Document incidents resolutions and recurring issues within the ticketing system.
• Provide both in-person and remote technical assistance while maintaining responsive customer service.

Qualifications

• Associate degree in Information Technology Computer Science or a related field or equivalent experience.
• 2-5 years of desktop help desk or technical support experience.
• Prior experience in an education institutionenvironment
• Hands-on experience supporting Windows environments and Windows Server.
• Experience with Google Workspace.
• Experience supporting Apple devices and Chromebooks.
• Strong hardware software and network troubleshooting skills.
• Strong communication and customer service skills.
• Must be dependable able to travel between locations as needed and have reliable personal transportation.
• Must have valid drivers license
• IT network and/or security certifications a plus
• Must be U.S. Citizen or Green Card holder