Desktop Support Specialist

Oxford Solutions is seeking a Desktop Support Specialist to provide hybrid technical support for a client environment. This role combines onsite and remote troubleshooting and is ideal for someone comfortable supporting a variety of users devices and workplace technologies.

Responsibilities

• Provide Tier 2 desktop and technical support for hardware software connectivity and user access issues.
• Troubleshoot Windows-based systems Apple products Chromebooks and related peripherals.
• Support Google Workspace applications and user issues.
• Assist with setup troubleshooting and support of large interactive digital displays
• Provide support for Chromebook devices including basic diagnostics configuration and coordination of repairs.
• Resolve escalated technical issues and assist Level I support staff as needed.
• Perform basic Windows Server troubleshooting maintenance and support.
• Document incidents resolutions and recurring issues within the ticketing system.
• Provide both in-person and remote technical assistance while maintaining responsive customer service.

Qualifications

• Associate degree in Information Technology Computer Science or a related field or equivalent experience.
• 2-5 years of desktop help desk or technical support experience.
• Hands-on experience supporting Windows environments and Windows Server.
• Experience with Google Workspace.
• Experience supporting Apple devices and Chromebooks.
• Strong hardware software and network troubleshooting skills.
• Strong communication and customer service skills.
• Must be dependable able to travel between locations as needed and have reliable personal transportation.
• IT network and/or security certifications a plus