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Desktop Support Engineer (Onsite)

LanceSoft

Job Location:

Plano, TX - USA

Hourly Salary: USD 30 - 33

Posted: 22 October 2026 (Yesterday)

Application Deadline: 19 January 2027

Vacancies: 1 Vacancy

Job Summary

Job Description:

Configure test and deploy laptop and workstation hardware and software to users both locally and remotely
Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers
Diagnose and resolve problems related to the operation of PCs on the network
Troubleshoot and repair break/fix issues
Configure troubleshoot and support Video Conferencing systems used for corporate broadcasts
SMART HANDS to take direction and perform Data Center related activities e.g. physical connectivity and cabling and coordinate with the infrastructure teams regarding compute storage backup and networking activities on an as-needed basis. Travel to the data center in Pittsburgh when needed is a requirement
Provide solutions to user issues by identifying problems researching answers and helping to implement
Train users in basic problem resolution and understanding of how to make efficient use of their PCs
Respond to user requests and service issues in a timely and professional manner
Provide support via phone and using remote support software
Create monitor update and close tickets using ServiceNow ticketing system
Adhere totechnology and security policies at all times while performing daily functions
Remain current on technical and operational details concerning PC products and support

Personal Qualifications:

Degree and/or technical education in Information Technology or related field along with 10 Years of relevant hands-on experience in an end-user and customer-focused networked PC environment
Industry-specific certifications such as A Microsoft and ITIL are a plus but not required.
Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles.
Proficient in time management and the ability to multitask and prioritize daily support requests and projects.
Ability to diagnose isolate and troubleshoot computer physical hardware and software components both remotely and locally.
Exhibit a professional attitude and appearance with excellent verbal interpersonal and communication skills.
Self-motivated enthusiastic with solid problem-solving skills detail-oriented willing to learn and a desire to succeed.

Technical Qualifications:

Extensive experience with Win10/11 OS Control panel System settings networking device manager
Microsoft Outlook Word Excel
Cisco AnyConnect or experience with VPN client technologies
Cisco Web-Ex
Experience with endpoint security tools ex: CrowdStrike Falcon Cisco Umbrella Cisco Anti-Malware protection
Microsoft email and Outlook on an Hybrid O365 EnvironmentOST/PST Email Profiles Shared Folders Archives Add-ons and Webmail
Networking Exposure and knowledge of networking protocols and components: TCPIP DHCP DNS switches routers firewalls VPN tokens WiFi hotspots & Nics.
Active Directory password resets and user properties.
Working knowledge of WebEx audio/video conferencing systems
Understanding and prior experience working on the physical setup of a Data center

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications merit and business needs at the time.

Required Experience:

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