Enter a job title or keyword
Desktop Support Engineer (On-Site)
Job Location:
Job Location:
Holly Ridge, NC - USA
Hourly Salary:
USD 29 - 31
Hourly Salary:
Posted:
27 October 2026 (10 hours ago)
Posted:
Application Deadline:
24 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Desktop Support Engineer
Location: Holly Ridge LA 71269
Job Description:
End-User & Hardware Support
What You Bring
Education & Experience
Tools You Know
Supervisory Responsibilities
Location: Holly Ridge LA 71269
Job Description:
End-User & Hardware Support
- Provide onsite support for desktops/laptops peripherals hardware replacements and office IT equipment.
- Install configure and troubleshoot operating systems applications and security tools for both local and remote users.
- Diagnose and resolve issues affecting PC performance network connectivity and workstation hardware/software.
- Install configure and maintain printers and multifunction devices.
- Support video conferencing systems (Zoom Teams WebEx Polycom etc.) for meetings and corporate broadcasts.
- Perform first-level troubleshooting on switches routers firewalls and wireless access points.
- Rack/stack network equipment patch cables and assist with physical connectivity checks.
- Provide remotehands support for server and network teams (cabling racking hardware checks).
- Interpret network topology diagrams to support racking patching troubleshooting and proper labeling.
- Manage incident tickets using ServiceNowcreate update and close tickets with accurate documentation.
- Partner with vendors for onsite technical services equipment repairs and software/hardware support.
- Maintain accurate asset records for all onsite IT equipment.
- Ensure compliance with corporate technology and security policies.
What You Bring
Education & Experience
- Degree or technical training in Information Technology (or related field) with57 yearsof handson support experience in a networked customer-facing environment.
- Certifications such asA Microsoft or ITILare a plus.
- Confident working independently in a fast-paced onsite environment supporting diverse user groups.
- Strong time-management skills with the ability to prioritize and multitask.
- Excellent interpersonal verbal and written communication skills.
- Self-driven detailoriented and committed to exceptional service.
- Hands-on experience withWindows 10/11 system settings networking and device management.
- Proficiency withMicrosoft 365 appsOutlook Word Excel.
- Familiarity withVPN technologies(Cisco AnyConnect or similar).
- Experience withEntra ID Intune MDM Active Directory (password resets user management).
- Strong understanding of networking concepts: TCP/IP DHCP DNS switches routers firewalls VPNs Wi-Fi.
- Experience with WebEx audio/video systems.
- Comfortable working with physical data center equipment (rack/stack patching).
Tools You Know
- Must Have:Remote support tools ticketing systems (ServiceNow preferred) VPN technologies and endpoint security.
- Good to Have:Bomgar asset management tools disk encryption Citrix Workspace imaging tools (ManageEngine Endpoint Central) Cisco AMP/Umbrella CrowdStrike Falcon.
Supervisory Responsibilities
- This role hasno direct reports.
Required Experience:
IC
About Company
LanceSoft is a global workforce solutions company connecting businesses with top talent across industries and geographies.
