Desktop Support Engineer

Our Client an IT Services and Consultant company is looking for a Desktop Support Engineer End-User Computing & ITSM for their Columbus OH location.

Responsibilities:

• Provide onsite and remote support for end-user computing services.
• Troubleshoot and resolve desktop laptop hardware software operating system and peripheral issues.
• Diagnose and resolve network connectivity issues including VPN DNS DHCP and TCP/IP-related problems.
• Handle complex and escalated incidents while ensuring SLA compliance.
• Manage incidents and service requests using ITSM tools such as ServiceNow.
• Install configure upgrade repair and maintain desktops laptops and workstation equipment.
• Perform system imaging software deployments patching and routine maintenance activities.
• Support employee onboarding and offboarding including device provisioning and asset management.
• Manage user accounts permissions and Active Directory administration tasks.
• Ensure compliance with IT security data protection and access control policies.
• Coordinate with global IT teams and third-party vendors for issue resolution.
• Create and maintain technical documentation knowledge base articles and asset records.
• Participate in desktop infrastructure and workplace technology projects.
• Provide excellent customer service and technical support to business users.
• Mentor junior support staff and provide guidance on complex technical issues.

• Desktop Support
• Microsoft 365 / Active Directory
• ServiceNow / Incident Management
• Years of Experience: 13.00 Years of Experience

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities