Desktop Support

Role- IT Deskside Support Engineer

Location- Wexford PA

Visa :- USC or GC only

rate $24/hr on w2

Long Term Contract

Summary

JOB TITLE: IT Deskside Support Engineer

FUNCTION: Field / Deskside IT Support
WORK MODEL: Onsite / FieldBased
COVERAGE MODEL: SiteAligned with Field Mobility
TRAVEL: Within assigned 30mile radius
SHIFT MODEL: Business Hours OnCall / Extended Support as required

ROLE PURPOSE

The IT Deskside Support Engineer is responsible for delivering handson onsite technical support within healthcare facilities to ensure device reliability enduser productivity and zero disruption to clinical and business operations. The role provides physical presence and smarthands capabilities that cannot be fulfilled remotely especially in environments where uptime speed and accuracy directly impact patient care.

This position is a critical extension of healthcare IT operations bridging Service Desk Infrastructure Network Security and Application support teams by executing physical devicelevel and sitespecific support activities. The role requires strong technical capability disciplined process adherence high situational awareness and strict compliance with healthcare safety access and security standards.

ACCOUNTABILITY BOUNDARY

The IT Deskside Support Engineer is fully accountable for:

• Business Hours & Non-Business Hours OnCall support required
• Onsite incident and request execution quality
• Physical device availability and readiness
• Accurate asset tracking and lifecycle updates
• Safe handling of equipment in clinical environments
• Timely resolution of issues escalated from Service Desk
• Clear communication with users Service Desk and resolver teams

EXHAUSTIVE KEY RESPONSIBILITIES

1. Onsite Deskside & Field Incident Resolution

• Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
• Provide inperson support for clinicians nurses researchers and corporate staff.
• Resolve hardware OS and peripheral issues that cannot be remediated remotely.
• Troubleshoot and resolve:
  • Laptop and desktop failures
  • Boot OS driver and performance issues
  • Peripheral connectivity and malfunctions
• Ensure minimal downtime for users performing patientcare or timecritical activities.
• Restore operational capability with speed and accuracy while maintaining safety.

2. IMAC & Deployment Services (Install Move Add Change)

• Perform full IMAC lifecycle activities including:
  • New device deployments and refreshes
  • User onboarding and workstation setup
  • Physical moves and reconfigurations
  • Device replacements and upgrades
• Coordinate installations with user availability and site access constraints.
• Configure devices as per standards images and security baselines.
• Validate postdeployment functionality before handover to the user.
• Ensure old or replaced assets are returned secured or disposed of correctly.

3. Hardware & Peripheral Support

• Provide handson support for:
  • Laptops and desktops
  • Monitors (single/multidisplay)
  • Printers (local and network)
  • Docking stations keyboards mice accessories
• Replace faulty components and coordinate warranty or vendor repairs where required.
• Perform physical inspections to identify early hardware degradation risks.
• Support clinicaladjacent equipment were permitted under scope.
• Ensure cleanliness labelling cabling discipline and workstation safety.

REQUIRED EXPERIENCE & SKILL PROFILE

Experience

• Minimum 4 years of experience in:
  • Deskside IT Support
  • Field Support or Onsite IT Operations
• Experience supporting enterprise or healthcare environments preferred.

Technical Skills

• Strong handson experience with:
  • Windows desktops and laptops
  • Common peripherals and printers
  • Basic networking concepts
  • Remote support coordination tools
• Familiarity with ITSM tools (preferably ServiceNow).

Additional Expectations

• Ability to lift and move IT equipment safely.
• Willingness to travel within assigned field region.
• Flexibility for afterhours or emergency support when required.
• Adherence to organizational security and safety policies.