Desktop Senior Technical Analyst (OIT Recruitment, Hybrid)

Together we innovate for a stronger Colorado

The work of employees at the Governors Office of Information Technology (OIT) is challenging and diverse because the needs of agencies customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. Were building one of the nations leading government IT organizations by reimagining how we support agencies building first-of-their-kind applications and creating an inclusive collaborative culture together. Join us in the important work of providing equitable access to services.

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience OITs hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these itemsare not used by OITs hiring team.

Essential Functions:

• Provide resolution and assistance for current operating systems (Windows 10 and Windows 11).

• Deploy new or rebuilt computers based on OIT and agency security and operational policies

• Enterprise Configuration Management Tool platform installations

• USB based installations

• InTunes-based imaging installations

• Support desktop laptop and tablet users and solve problems with Microsoft Adobe and other software in the production environment.

• Provide resolution assistance and limited training to standard supported applications:

• Productivity Software

• Internet Browser applications

• Antivirus-Security programs

• Proprietary applications and systems

• Receive and/or log service incidents into the ticketing system.

• Assist other Information Technology teams (Security Server Network Voice etc) with some additional duties if the Deskside individual is based where no physical server/network people reside. Examples include:

• Network troubleshooting

• File Server Management

OIT ONLY RECRUITMENT: This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Applications are not accepted from contractors engaged in work for OIT or any state entity as contractors are not employees.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience education certifications and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range occasionally an offer is made below or above the posted range based upon this salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience knowledge and skills) are as follows:

Minimum Qualifications:

Five (5) years of professional experience in an occupational field related to the work assigned to the position including previous experience in a professional service desk or desktop support environment.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis but cannot completely substitute for these qualifications.

• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education but cannot completely substitute for these qualifications.

• If the minimum qualifications include a degree requirement additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• Experience in deploying and supporting Microsoft Windows Desktop Operating systems

  • Windows 7 (32/64 Bit)

  • Windows 10 (32/64 Bit)

  • Android OS (best effort)

  • Apple iOS (best effort)

• Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.

• SCCM experience.

OIT employees must comply with any screening procedures in place at state agency locations where they might perform work.

A pre-employment background check will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate which may include a polygraph exam fingerprint-based criminal history search reference checks and a drug test.

This position may require travel within the specified geographic area and to locations across the state as needed.

This position may require on-call duties as needed by the position.

If this posting indicates remote from anywhere in CO in the title periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

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