Desktop Engineering Manager II ITS

ANDERSEN CORPORATION SUMMARY:

At Andersen we see possibility everywhere every day and in everything we do. The possibility for our employees to achieve their full potential for our communities to be stronger and for everyone to have a healthier happier place to live.

Our portfolio of brands Andersen Windows & Doors Renewal by Andersen and Fenetres MQ is crafted to serve customers across the new residential home improvement and light commercial building sector.

Join our more than 13000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

SUMMARY

We are seeking an experienced and people-focused IT leader to lead our Enterprise Desktop Engineering and Field Operations teams. This role is responsible for building developing and inspiring a high-performing team of engineers and field services professionals who deliver exceptional end-user technology experiences across the organization.

The successful candidate will be a servant leader who empowers teams drives collaboration develops talent and fosters a culture of continuous improvement. While maintaining accountability for enterprise endpoint strategy operations and technology standards this leaders primary focus will be enabling team success aligning work with business priorities and ensuring reliable secure and scalable end-user computing services.

PRIMARY RESPONSIBILITIES

• Lead coach and develop a geographically distributed team of Desktop Engineering and Field Operations professionals.

• Foster a culture of accountability collaboration innovation and continuous improvement.

• Provide ongoing mentoring performance feedback career development and succession planning for team members.

• Establish clear goals priorities and performance expectations while empowering the team to deliver results.

• Build strong partnerships with business leaders technology teams and key stakeholders to ensure services align with organizational needs.

• Lead the teams strategic planning efforts including roadmap development resource planning and service improvement initiatives.

• Guide enterprise endpoint and workplace technology strategies including hardware lifecycle management operating system standards and modern device management.

• Oversee the delivery of end-user computing services ensuring operational excellence customer satisfaction and continuous service improvement.

• Champion employee engagement and professional growth while attracting retaining and developing top talent.

• Manage vendor relationships service providers and strategic partnerships to maximize value and service performance.

• Promote effective communication knowledge sharing documentation and process standardization across the team.

• Collaborate with security infrastructure and other technology teams to ensure compliance reliability and supportability of end-user platforms.

QUALIFICATIONS AND SKILLS

• Minimum 5 years of experience leading and developing technical teams within a large enterprise environment.

• Demonstrated success building high-performing teams and fostering an inclusive collaborative culture.

• Strong coaching mentoring and employee development skills.

• Proven ability to lead through change influence without authority and drive organizational outcomes through others.

• Excellent communication relationship-building and stakeholder management skills.

• Strong strategic planning prioritization and execution capabilities.

• Experience leading teams responsible for endpoint management technologies such as Microsoft Intune and MECM.

• Working knowledge of Microsoft technologies endpoint management cloud services and enterprise workplace technology environments.

• Experience managing vendor relationships contracts and external service providers.

• Ability to balance people leadership operational excellence and technology strategy.

• Bachelors degree in Information Technology Computer Science Business or a related field preferred.

• Ability to support critical business operations including occasional after-hours leadership support when required.

COMPENSATION

Pay is based on several factors including but not limited to work experience education geographic location certifications etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

PAY RANGE:

CULTURE AND BENEFITS:

At Andersen we believe our people are at the heart of everything we do. Every day theirtalent dedication and passion enables us to be the most trusted window & door company. To support our employees we provide a comprehensive Total Rewards Package a thoughtful combination of pay and benefits that reflects our commitment to investing in each team members wellbeing and success. While specific benefits may vary by position or location were proud to offer a comprehensive Total Rewards Package designed to support your wellbeing growth and future. Our benefits include:

• 401 (k) Plan Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)* Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3600 per eligible employee prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age disability marital status national origin citizenship genetic information protected veteran status or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal state and local laws.

If you need a reasonable accommodation to complete a job application participate in a job interview or engage in any part of the hiring process please contact .

We look forward to seeing how your unique skills background and experiences will inspire our team and help us continue to be the leader we are today.