Desktop Engineer

Desktop Engineer

Location: NEWARK NJ (On site)

Position Type: Contract

In Person Interview

Short Description:

• We are looking for a qualified Desktop Engineer for the 2ndd $ 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone email and via remote access tools.

Complete Description:

• This is a fully onsite role (5 days Tuesday to Saturday 4pm-12am) providing level 1 & 2 support for users troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
• We are looking for a qualified Desktop Engineer for out 2nd shift 24/7 team who has experience troubleshooting computer issues and supporting customers in person by phone email and remote access tools. Involves some travel to other NJT sites.
• Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN server wi-fi and connectivity issues.
• Utilize ticketing system when necessary.
• Manage Windows Active Directory and Exchange.
• Re-image computers perform data migrations and restorations.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other SLA employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.
• College degree and/or 4-6 years experience.
• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory& Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCPDNS LAN WAN and other common networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes i.e. Incident Request Change etc.
• MDM experience specifically Airwatch is a plus.

Required Skills:

• Install hardware and software on workstations. Required 5 Years
• Set up and maintain network and telecommunications systems. Required 5 Years
• Manage Windows Active Directory and Exchange. Required 5 Years

Required Skills:

Desktop EngineerTroubleshoot LANWindows Active Directorysolve hardware and software problemsWindows Active Directory& Office 365DHCPDNS LAN WANITILMDM experienceAirwatch