Desktop Engineer 2nd Shift Newark, NJ

We are looking for a qualified Desktop Engineer for out 2nd shift 24/7 team who has experience troubleshooting computer issues and supporting customers in person by phone email and remote access tools.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

Install hardware and software on workstations.

Set up and maintain network and telecommunications systems.

Troubleshoot LAN server wi-fi and connectivity issues.

Utilize ticketing system when necessary.

Manage Windows Active Directory and Exchange.

Re-image computers perform data migrations and restorations.

Work closely with other IT employees on system maintenance and configuration projects.

Work closely with other SLA employees on interdepartmental projects.

Maintain accurate asset management records.

Work with vendors and manufacturers on repair and maintenance of IT equipment.

College degree and/or 4-6 years experience.

Ability to help employees solve hardware and software problems.

Experience with Windows Active Directory& Office 365.

Experience troubleshooting network issues in large office setups.

Experience supporting and troubleshooting printer systems.

Familiarity with DHCPDNS LAN WAN and other common networking concepts.

Strong customer service and communication skills.

Experience with a scripting language preferred.

Must be able to work on Saturdays and certain Holidays.

Basic understanding of ITIL foundation processes i.e. Incident Request Change etc.

MDM experience specifically Airwatch is a plus.