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Desktop Analyst

The Opportunity

Job Location:

San Diego, CA - USA

Hourly Salary: USD 28 - 28

Posted: 23 October 2026 (11 hours ago)

Application Deadline: 20 January 2027

Vacancies: 1 Vacancy

Job Summary

IT Desktop Support Specialist
Location: San Diego CA 92121
Work Arrangement: 100% Onsite
Employment Type: 6-Month Contract (potential to extend / convert)
Pay Rate: $28.00/hour
Schedule: MondayFriday 8:00 AM4:30 PM
Start Date: ASAP

About the Opportunity
A leading academic medical research institution in San Diego is seeking a Computer Services Consultant I to provide hands-on IT support to faculty researchers and administrative staff. This position supports a collaborative research environment focused on advancing treatments for Alzheimers disease and related neurological conditions.
The ideal candidate will have a strong foundation in desktop support excellent customer service skills and experience troubleshooting Windows and macOS environments. This role also involves supporting conference room technology hybrid meetings and audiovisual equipment.

Key Responsibilities

Provide Tier 1 desktop help desk and end-user technical support for hardware software and peripheral devices.
Troubleshoot and resolve technical issues involving Windows macOS Microsoft 365 Adobe Acrobat Zoom and other business applications.
Install configure maintain and troubleshoot desktops laptops printers monitors and related IT equipment.
Respond to technical support requests prioritize incidents and document resolutions using an IT ticketing system.
Assist with user account administration access permissions shared resources and basic network connectivity issues.
Provide onsite audiovisual support for meetings presentations and hybrid events including Zoom microphones displays and conference room equipment.
Set up test and troubleshoot meeting room technology to ensure smooth operation of virtual and in-person meetings.
Maintain accurate technical documentation equipment records and support procedures.
Collaborate with internal IT teams to escalate complex issues and ensure timely resolution.
Deliver professional responsive and customer-focused technical assistance to end users.
Provide occasional evening or weekend support for special meetings and events as needed.

Required Qualifications

Bachelors degree or equivalent combination of education and relevant professional experience.
Minimum 12 years of hands-on desktop support help desk or end-user IT support experience; 3 years preferred.
Experience supporting both Windows and macOS operating systems.
Proficiency troubleshooting Microsoft 365 Adobe Acrobat Zoom and common desktop applications.
Experience diagnosing and resolving computer hardware software peripheral and basic networking issues.
Familiarity with IT ticketing systems incident management and technical documentation.
Hands-on experience supporting hybrid meetings conference room audiovisual systems and Zoom meetings.
Strong communication troubleshooting organizational and customer service skills.
Ability to work independently while collaborating effectively with technical teams and nontechnical users.
Must be locally based in the San Diego area and available to work 100% onsite.
Flexibility to provide occasional evening or weekend support when required.

Preferred Qualifications

3 years of professional IT desktop support or technical support experience.
Previous experience supporting IT operations within a university healthcare research or academic environment.
Experience with user account administration access permissions and shared network resources.
Familiarity with conference room technology microphones projectors displays and audiovisual troubleshooting.
Experience supporting executives faculty researchers or other professional end users.

Required Experience:

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