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Deskside Technician II

Stefanini Group

Job Location:

Madison, OH - USA

Monthly Salary: Not provided by the employer

Posted: 26 August 2026 (10 hours ago)

Application Deadline: 23 November 2026

Vacancies: 1 Vacancy

Job Summary

Job Description

Who we are

Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.

What will you do

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices printers scanners wireless VPN etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs spare parts and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the clients ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup restoration and migration of user data
Smart Hands support with networking server and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

1yearscorporate deskside support or equivalent experience

Willing to embraceinnovativetools and technology such as AI and IT health monitoring software toexpediteresolution and enhance customer experience.

Excellent troubleshooting capability

Ability tomaintaincomposure whilehandlechallenging dynamic rapid-response user support

Experience with Microsoft Office / Office 365 suite

Experience with computer imaging software and data migration processes (e.g. SCCM Intune)

Experience with endpoint protection and encryption (Bitlocker) support

Familiarity with using remote desktop support tools

High School Diploma or equivalent

Maintain valid drivers license

Walk bend stand for prolong periods of time and lift equipment up to 50 pounds

Physical presence at a Stefanini or Client location during shift

Demonstratehigh levelof professionalism and strong personal interaction skills

Maintain neat and professional work area and appearance in compliance with site policies

Ability to pass standard panel drug screening and background check

Adhere to assigned shift schedule

What youll get

Work with brilliant minds often within a global capacity;
Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

Why were different

Brazilian and privately owned company;
Agility flexibility and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

Required Experience:

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