Deskside Support Technician
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
8 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Title: Deskside Support Technician
Location: Austin TX
Fulltime
Job Summary:
We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Austin TX USA. This role focuses on supporting end-user devices Zebra printers VIP escalations network troubleshooting and PC logistics. The ideal candidate will be hands-on customer-focused and capable of resolving technical issues efficiently.
Key Responsibilities:
- Provide deskside support for desktops laptops mobile devices and peripherals.
- Install configure and troubleshoot Zebra printers including firmware updates and connectivity issues.
- Respond promptly to VIP support requests ensuring high-quality service and minimal downtime.
- Diagnose and resolve network issues (wired and wireless) including port activations and basic switch troubleshooting.
- Handle PC logistics: imaging deployment asset tagging inventory updates and hardware replacements.
- Maintain accurate documentation of incidents service requests and asset movements.
- Collaborate with remote IT teams and escalate issues when necessary.
- Follow IT policies procedures and security standards.
Qualifications:
- Strong knowledge of Windows OS Microsoft Office and enterprise applications.
- Experience with Zebra printers and related tools (e.g. ZPL ZebraDesigner).
- Basic understanding of networking (TCP/IP DNS DHCP).
- Experience supporting VIP or executive users.
- Familiarity with imaging tools (e.g. SCCM MDT) and asset management systems.
- Excellent communication and customer service skills.
- Ability to lift and move IT equipment as needed.
Preferred Certifications:
- CompTIA A / Network
- ITIL Foundation
- Microsoft Certified: Modern Desktop Administrator Associate
