Deskside Support

Title:Deskside Support and A/V Specialist FE1
Job Profile Name: Field Engineer 1
Onsite- Long term Contract
Location requirement: Onsite- Santa Clara CA

Note: This role requires to be fully vaccinated.

Responsibilities:
Supports a client companys VIP user base by applying exceptional technical and interpersonal skills
Extensive A/V and conference room skills and certifications preferred. - May function as team or site leader providing direction to other technicians
Provides support for enterprise storage products
Supports Networking products - including Cisco certification requirements
Provides support for Payment systems products and Unisys legacy -CMOS products
Provides support for software hardware and networking support for desktops laptops and servers
Provides maintenance and support on legacy products
May have project management responsibilities for some projects
Supports Core server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software networks servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs moves adds and changes as required
Tests and certifies PCs networks servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Supports Core server products and storage products

Key Qualifications
High school diploma required
4-6 years of hands on technical experience
4 years of technical institute polytechnic and/or military technical school with applicable field service and/or other related technical experience
Bachelors Degree or 4 years of technical institute polytechnic and/or military technical school with applicable field service and/or other related technical experience
High degree of interpersonal skills Demonstrated capability and experience supporting VIP clients
Ability to manage small teams of technicians via an indirect management style
A certification
Specific Manufacturers certifications as required. i.e. EMC Dell Cisco Microsoft Apple Unisys. COMPTIA and NETWORKPLUS
Troubleshooting software and hardware problems
Knowledgeable in servers Microsoft/Linux/Unix applications network protocol internetworking configuration and possess advanced PC support capability. and knowledge of client-specific internal procedures and service delivery requirements.
Ability to test and certify PC networks servers and client /Unisys approved software applications and associated peripherals
Excellent analytical and client communication skills ability to use considerable judgment and initiative with the a ability to recommend solutions.
Client and/or governmental clearance may be required
Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.
Basics understanding of Cloud Technology storage or virtual machine is an added advantage.
Police or criminal background verification may be required

Thanks

Best Regards

Soujanya Sounderajan

Recruitment Senior RECRUITER

CompuGain

12901 Worldgate Drive Suite 510

Herndon Virginia 20171
703.454.0352direct