Desk Clerk

Abode Property Management one of the largest and effective nonprofits working to end homelessness in the Bay Area is seeking a Swing-shift Desk Clerk for our Canyon Vista program in Redwood City CA.

About Abode:

At Abode we believe everyone deserves a safe and stable place to call home. Our mission is toâsolve homelessnessâthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theâHousing First model we meet people where they are and provide individualized support based on their needs goals and strengths. When you join Abode youre not just taking a job youre becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

Our Values:

We start with dignity take smart risks be transparent solve for today and tomorrow and spark each others strengthsâin everything we do!

The Diverse Culture:â

We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. â

About The Role:

The Desk Clerk is primarily responsible for the buildings desk station including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility. This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures desk procedures and ensuring compliance with all organizational and department policies. This position has an on-duty paid rest and meal period requirement.

How You Make An Impact:

• On-duty rest and meal periods are required.
• Monitor record follow-up and provide oversight of daily common area activities to maintain property security including surveillance monitoring and regular property patrols.
• Maintain communication with security contract representatives as it pertains to changes updates or needs related to contracted security personnel.
• Screen document and record all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the propertys desk procedures.
• Respond to property emergencies and incidents and escalate to the appropriate chain of command.
• Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following up to ensure timely submission of security personnels submission of incident reports.
• Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
• Assist tenants in completing work orders incident reports and filing complaints/grievances.
• Attending online and in-person training required for the position includes job-specific training and agency-wide training.
• Maintain a safe clean and presentable front desk area including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.
• Provide information and or other communication to tenants visitors and applicants concerning housing or property related functions.
• Answer phones and operate the front desk phone system as needed.
• As needed provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
• Foster courteous staff relationships cooperation and teamwork between staff under their supervision and with others in the organization.
• Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner.
• Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
• Work as a team member with other site staff so that all function as a team and are cooperative with each other the residents and visitors to the property.
• Attend staff meetings and other property-related meetings as required.
• Other duties as assigned.

How You Meet Qualifications:

• High school diploma or equivalent (GED) required.
• Knowledge of supportive housing interim housing or housing first models. Excellent organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations including persons with various disabilities and work tactfully under stressful situations.

COMPETENCIES:

• Excellent verbal & written communication organizational interpersonal de-escalation and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Ability to do basic addition subtraction multiplication and division as needed per job duties.
• Ability to understand changes in policy methods operations etc. as they apply to the position.
• Relates well to people must exercise good judgment in dealing with residents staff visitors and vendors and provide leadership and team building to the security/desk staff.
• Proficiency in Microsoft Office programs systems and platforms.
• Experience in analyzing and prioritizing complex situations exercise good judgment and problem-solving while completing required duties.
• Must be able to speak read and write fluent English.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence cultural humility with a proven track record of building and maintaining effective relationships with a wide variety of internal and external contacts.

PHYSICAL REQUIREMENTS:

• Communicating with others to exchange information; reading a variety of materials.
• Manual dexterity for use of keyboard tools controls; repetitive motion that may include the wrists hands and/or fingers.
• Remaining in a stationary position often standing or sitting for prolonged periods while at a desk or working on a computer is important.
• Ability to move between floors ascending descending stairs around all property areas including roof and basements.â
• Ability to use cleaning equipment and supplies such as mop broom vacuum and carpet cleaning machinery.
• Visual acuity necessary to inspect the property and review documents.
• Hearing enough to use the telephone and communicate with residents and staff is important.
• Frequent standing walking bending squatting stooping crawling on floors climbing stairs walking on uneven ground lifting items up to 15 pounds reaching at below or above shoulder level.âAlso the ability to squat bend at the waist crouch reach overhead and horizontally and kneel.

WORK CONDITIONS / ENVIRONMENT:

• Position Classification: This position is classified as on-site. This means the employee is expected to perform work at an Abode approved office or worksite.
• Remote Work Option: This position is ineligible for remote work.
• Must be able to work in a shared office environment with moderate to high noise levels with frequent contact and interruption.
• Multi-level buildings with stairs and/or ramps.
• Work in program service environments which may include entering housing units or participants residences program offices non-agency offices and meeting areas.

Our Benefits and Perks:â

• Compensation: $25.00-$27.00 per hour
• Schedule: Full-time 40 hours per week
• Work Arrangement: Swing Shift: MondayFriday 3:00pm-11:00pm
• PTO:19 days per year increasing with tenure
• Holidays: 12 paid holidays per year
• Health & Wellness:
  • 100% medical dental and vision coverage options for employees
  • Agency dependent health care contributionâ
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Retirement Plan: 403(b)âPlan w/ Employer Match & Contribution Programs
• Voluntary Benefits:
  • Commuter Assistance
  • Life Insurance
  • Legal Services
• Mission Driven Culture: Join a team thats passionate about making a meaningful impact in the fight to end homelessness.â

Notice: This description is to be used as a guide only. It does not constitute a contract commitment or promise of any kind. Abode Services reserves the right to change add delete upgrade or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Required Experience:

IC