Design Researcher

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people and equips them with leading technology continuous learning and the ability to bring their best selves to work. As the preeminent wine and spirits distributor Southern Glazers isnt just one of Forbes Top Private Companies; its a family-owned business with deep roots dating back to 1933.

Southern Glazers is proud of its well-earned positive reputation continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued supported and provided opportunities for growth and belonging.

As a full-time employee you can choose from a wide-ranging menu of our Top Shelf Benefits including comprehensive medical and prescription drug coverage dental and vision plans tax-saving Flexible Spending Accounts disability coverage life insurance plans and a 401(k) plan. We also offer tuition assistance a wellness program parental leave vacation accrual paid sick leave and more.

By joining Southern Glazers you would be part of a team that values excellence innovation and community. This is more than just a job its an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

We are looking for a highly skilled design researcher to join our team and contribute to the development of our digital products and services. As a design researcher on the digital team you will play a crucial role in enhancing the user experience and driving innovation within our organization. You will be responsible for gathering and interpreting user insights conducting user testing and providing actionable recommendations to improve our digital offerings. The ideal candidate will have a deep understanding of design thinking processes strong analytical skills and a passion for creating user-centric solutions.

• Identify the best methodology to meet the research goals
• Craft test plans workshop activities and interview guides to conduct objective research
• Conduct user research to understand user needs behaviors and motivations
• Collaborate with cross-functional teams to define research goals and study designs
• Develop and implement research plans including recruiting participants moderating sessions and analyzing data
• Synthesize research findings and communicate insights through compelling presentations and reports
• Contribute to the creation of user personas journey maps and other design artifacts
• Conduct competitive analysis and benchmarking to find market trends and best practices
• Work closely with designers and product managers to ensure user insights are incorporated throughout the product development lifecycle

• Bachelors degree in design psychology human-computer interaction or a related field
• 4 years of experience working as a design researcher as part of an agile team
• Proven experience conducting user research and usability testing for digital products and services at all stages of development
• Proficiency in qualitative and quantitative research methods
• Familiarity with design thinking principles and methodologies
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple projects simultaneously
• Proficiency in research tools and software (e.g. Optimal Workshop SurveyMonkey)

• Physical demands include a considerable amount of time sitting and typing/keyboarding using a computer (e.g. keyboard mouse and monitor) or adding machine
• Physical demands with activity or condition may include walking bending reaching standing squatting and stooping
• May require occasional lifting/lowering pushing carrying or pulling up to 20lbs

Southern Glazers Wine and Spirits an Affirmative Action/EEO employer prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. SGWS complies with all federal state and local laws concerning consideration of a qualified applicants arrest and/or criminal conviction records. Southern Glazers Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience knowledge skills abilities and education of employees. Unless otherwise expressly stated any pay ranges posted here are estimates from outside of Southern Glazers Wine and Spirits and do not reflect Southern Glazers pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements please contact the SGWS talent acquisition team at