Deputy IT Administrator

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come Join the DES Team!

The Department of Economic Security Child and Community Services Division (CCSD) is seeking an experienced and highly motivated professional to join our team as a Business Analysis Manager. This position will serve as a Business IT Administrator which will serve as a liaison between the Information Technology (IT) and multiple business units within the agency. This position manages professional employees defining and establishing schedules setting priorities providing support/direction and dealing with administrative issues while also providing some technical guidance. This position adapts departmental plans and priorities to address resource and operational challenges. It makes decisions guided by policies procedures and business plans while receiving guidance from the senior management teams.

The position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
Adapts departmental plans and priorities to address resource and operational challenges; manages complex projects requiring design development and testing of major systems changes requiring technical analysis and expertise.
Makes decisions guided by policies procedures and business plans; gather research and analyze statistical data for complex reports or large projects. Utilize various computer programs and relational databases to obtain and analyze data.
Provides leadership to supervisor and/r employees colleagues and customers while providing training staff on operational procedures and troubleshooting techniques.
Manages staff defining and establishing schedules setting priorities providing support/direction and dealing with administrative issues as needed.
Communicate with program area staff providing technical support as required collaborate and assist DTS staff in testing and implementation of technical performance enhancement modifications.
Creates and promotes a productive work environment while providing technical guidance to employees colleagues and customers; trains staff on operational procedures and troubleshooting techniques.
Coaches team members on performance completes employee performance evaluations and recommends pay actions.

Knowledge of:
Federal State and Departmental laws regulation policies and procedures
Thorough working knowledge of most infrastructure technologies and in-house developed applications utilizing in the enterprise
Developing organizing and writing policies and procedures
Broad and generally deep understanding of all facets of management and leadership as well as a vision of the specific business program / function being managed
Manual and automated system design systems analysis and automated data processing
Problem solving and quality improvement methodologies practices policies and procedures
DES in-house developed applications utilized in the enterprise

Skills In:
Strong administration and leadership skills
Strong customer service skills interpersonal and consultative skills
Excellent interpersonal written and oral communication skills
Excellent problem-solving analytical thinking and attention to details
Excellent organizational planning and facilitation experience with individual and group meetings
Advocates technology changes that provide value and support agency goals champions a cohesive and consistent approach to improvement within the organization
Strong coordination skills with all levels of staff and various agencies in and out of DESand state government

Ability to:
Demonstrated ability to balance prioritize and organize multiple tasks
Demonstrated ability to manage medium to large teams
Work collaboratively in teams and across the enterprise apply creative solutions to business problems
Develop and monitor the department-level budget project monitor and track projects-related costs
Able to synthesize constructive feedback and adjust plans accordingly
Demonstrated ability to resolve incidents/ problems efficiently and effectively recognizing customers competence levels with the ability to approach each level appropriately
Identify required resources trains schedules and monitors resources leads hiring process
Ability to be proactive in understanding and anticipating the needs and priorities of both internal and external customers.

This ideal candidate for this position will have:

Bachelors Degree or 5 years of experience in business analysis business management (or equivalent experience).

ARS 41-1969 Each employee or contractor of the Department of Economic Security who has access to federal tax information shall have a valid fingerprint clearance card issued pursuant to ARS 41-1758.07.
Bachelors Degree or 5 years of experience in business analysis business management (or equivalent experience).
This position may require driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact us at email .

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Requests should be made as early as possible to allow sufficient time to arrange the accommodation.