Deputy Director

• Under supervision and direction of the Project Director implement total quality management procedures and changes within the case management enrollment and customer services units
• Implement and provide change management when changes to policy / procedure occur
• Manages communication and coordination of case management enrollment and customer service
• Provide leadership to staff and collaborate with Department Heads to enhance services quality and performance
• Participate or lead outreach activities
• Oversee timely and accurate reporting of operations metrics for Project Director 
• Primary point of contact for Income Maintenance (IM) to resolve any case related issues to coordinate fair-hearing processes and to enhance services for job seekers
• Build business process expertise within the team and develop best practices
• Coordinates service delivery for Refuge Cash Assistance program (if required)
• Compiles information and data for completion of quarterly reports  
• Effectively collaborate with departments for program development and information dissemination 
• Provide leadership support and guidance to staff partners and operations across all Company Regions
• Other duties as assigned

Qualifications :

• Bachelor degree or higher in Human Services Business or related field from an accredited college or university or equivalent experience
• Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team
• Must be process-driven analytical and solution-focused
• Must be a team player and model LEGACY Principles
• Knowledge of community resources to address potential barriers of job seekers. Familiarity with human service vocational rehabilitation and disability issues and service competencies
• Strong written and oral communication skills
• Excellent computer skills including Microsoft Word Excel PowerPoint and Outlook
• Must possess and maintain a good driving record and meet company driving requirements

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM including Equus Workforce Solutions Ross Innovative Employment Solutions Dynamic Workforce Solutions DESI AGELIC and Grant Associates is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status genetic information or any other characteristic protected by applicable federal state or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application interview or selection process please contact

Remote Work :

No

Employment Type :

Full-time