Deployment Strategist, Enterprise

Build the infrastructure that keeps grandma home.

Home care runs the way it has for forty years manually by humans on phone calls. Every referral fielded by a coordinator on the other line. Every shift filled by a scheduler with a spreadsheet. Behind every missed call is a discharge planner who hangs up and dials the next agency. Behind every unfilled shift is an 82-year-old who didnt get her bath.

By 2030 80 million Americans will be over 65. The largest home care agencies in the country are betting they can answer that demand by deploying AI agents across hundreds of branches. Zingage is the operating layer underneath their intake scheduling care coordination compliance and patient engagement.

Weve done the job. Our team has worked the shifts taken the calls and logged the late nights that schedulers live through every day. We didnt study this problem from the outside. We built from inside it.

Thats why it works.

Strong opinions. High bar. No interest in doing things the easy way when theres a better one.

Engineering at Ramp and Datadog. Trading infrastructure at Citadel. Product and operations at Reddit Uber and Crowdstrike. Early teams at healthcare AI companies Tandem & Tennr. Former founders whove built and sold companies before this one.

We run on four values. Not aspirations expectations.

• Customer first. The patient the caregiver the agency. When a decision requires a tradeoff their experience wins.

• High velocity. Speed and direction. We move fast because patients are waiting. We pause when direction is unclear shipping the wrong thing fast is slower than getting it right.

• Extreme ownership. Own the outcome not just your tasks. Drive the result. Escalate when blocked. Accept the accountability.

• Care. About your craft your teammates and the families depending on what you build. The discipline to give hard feedback refuse to ship something broken and notice when someone is struggling.

Youre the operating half of a two-person deployment unit one FDE one Deployment Strategist jointly accountable. You own everything the FDE doesnt: the relationship the rollout the change management and the outcome.

You embed with the agency. You earn trust from the owner down to the after-hours coordinator. You hold the outcome from kickoff through the lifetime of the deal.

Deployment is how Zingage builds its reputation. Every expansion referral and product decision traces back to what happened in the field.

Strong performance opens three paths: DS Lead a product role or GTM leadership. Youll report to Deployment/Product Leadership.

• Run structured discovery across every department shadow coordinators interview branch managers map how work actually flows. Translate what you hear into the structure the FDE builds from

• Own the weekly working group set the agenda drive the action items and hold internal and customer stakeholders accountable between sessions. Deployments dont slip on the technical side; they slip when no one is doing this job

• Stay close after go-live first contact for the agency own the issue queue and triage before anything reaches the FDE

• Deliver the QBR every quarter own the numbers the narrative and the conversation with the executive sponsor

• Run training and change management onboard users build internal champions and make the workflow stick after you step back

• Build the playbook and feed the product: document what works translate recurring friction into prioritized feedback and follow through until it ships

Four order.

1. Deployment ownership. Youve run engagements end-to-end not just to go-live but to adoption. Youve trained frontline teams built internal champions and made the workflow stick after you stepped back. You hold the deadline when stakeholders pull in five directions. You dont wait for permission to push.

2. Operational intelligence. You walk into an agency and figure out how it actually works not how the org chart says but how the after-hours coordinator handles a missed shift at 2am. You ask the question behind the question. What the agency tells you they need and what actually needs to change are rarely the same thing.

3. Executive range. You QBR with a COO and train a frontline coordinator in the same week without losing altitude on either. You flag risk before it lands in the customers lap. The relationship you build is an expansion relationship not a renewal one.

4. Product translation. Youre the clearest signal the product team gets from the field. When you see the same friction three times you write it up. And you follow through until it ships.

Also: 35 years in implementation deployment or a TAM/engagement manager role. Strong writing your QBR decks dont need editing. Comfortable in a technical conversation without being the engineer. NYC-based; 2540% travel.

1. Intro call 30 min with Deployment/Product Lead. First filter: ownership mindset deployment experience role clarity

2. Live case A deployment scenario using real customer context. We walk through discovery findings and ask you to build a rollout plan and handle a stakeholder escalation in real time. No take-home we move fast

3. On-site Present your case findings as if youre running a QBR with an executive sponsor. Panel debrief follows. Strong candidates receive an offer the same day

• Competitive base and equity (see above)

• Equipment stipend use what you need to do your best work

• Luxury gym membership in NYC

• Daily lunch. Dinner for the late night work jams.

• Time off as needed we care about output not hours

• Happy hours poker nights and builder events in our Soho office. Were regulars at Manjul Coffee & Toad Hall.

• Snacks in office - few favorites include Gruns gummies sardines protein bars. also midday froyo runs!

Our promise: real ownership hard problems and work that ends up in someones home. If thats what youre looking for lets talk: