Demo Site Manager

The Demo Site Manager owns the strategy maintenance and continuous improvement of Ripplings demo environmentsensuring they are realistic reliable and aligned with our go-to-market needs. This role bridges technical execution enablement and storytelling to deliver world-class demo experiences that empower GTM teams to sell with impact.

You will act as the central point of contact for demo site health scalability and release readinesspartnering with Product Tools IT and Solutions Consulting leadership to ensure our demo ecosystem evolves in tandem with Ripplings growth.

Responsibilities:

• Oversee the day-to-day operations incidents and health of all demo environments. Be aware of key issues and strategically build plans to limit the impact and ensure we have consistency.
• Maintain visibility into environment uptime stability and performance.
  
  
  

• Own configuration cleanup and optimization of managed demo sites.
• Create new managed demo sites based on industry & global needs.
• Partner with IT and R&D to explore improved infrastructure capabilities (e.g. environment resets automation).
  
  
  

• Collaborate closely with Product GTM and Engineering to ensure new features are properly integrated and stable in demo environments.
  
  
  
• Manage demo readiness for new product launchesscripts click paths seeding and training documentation.
  
  
  
• Represent SC and GTM needs in product planning and top product ask discussions.
• Builds deep relationship with engineering and uses project management to ensure timeliness of fixes.
  
  
  

• Design and maintain industry-specific and persona-based demo environments (e.g. Restaurant Manufacturing Healthcare).
  
  
  
• Support custom builds for large deals events and global selling motions.
  
  
  
• Develop reusable demo scripts and assets to standardize storytelling across the field.
  
  
  

• Escalate critical or recurring issues via Jira tickets tracking to resolution.
  
  
  
• Provide proactive communication to field teams around known issues and resolutions.
  
  
  

• Track analyze and report demo site usage health trends and issue resolution rates.
  
  
  
• Deliver monthly business reviews (MBRs) with metrics such as:
  
  
  
• • Demo Issues Resolved (by priority)
    
    
    
  • Projects Completed
    
    
    
  • SC Satisfaction and Feedback
    
    
    
  • Environment uptime & performance metrics
    
    
    

• Manage access control ensuring demo environment data integrity and compliance.
  
  
  
• Remove access for termed employees and manage ownership transfers.
  
  
  
• Ensure responsible data hygiene across shared environments.
  
  
  

• Publish demo updates through newsletters all-hands and Confluence.
  
  
  
• Document demo best practices scripts and environment guides.
  
  
  
• Conduct listening sessions with SCs and AEs to collect feedback and prioritize improvements.
  
  
  

• 5 years in Solutions Consulting Pre-Sales Engineering or Demo Engineering.
  
  
  
• Strong understanding of SaaS GTM motions and demo workflows.
  
  
  
• Technical fluency in Ripplings or comparable HRIS/Payroll/IT platforms.
  
  
  
• Proficient with Jira Slack and data/reporting tools (e.g. Looker Tableau).
  
  
  
• Excellent communication project management and cross-functional collaboration skills.
  
  
  
• Creative problem solver with an eye for detail and demo storytelling.

Strong commitment to fostering a diverse and inclusive work environment.

Rippling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*Commission is not guaranteed