Delivery Support & Customer Service Coordinator

Location: New York City NY

Job Type: Full-Time

Compensation: Up to $23.00 per hour

Schedule: Monday Friday 9:00 AM 5:00 PM

Job Summary

HireFrontier is partnering with a client in the home delivery and installation space to find a Delivery Support & Customer Service this role youll be the connective tissue between showroom staff delivery crews and customers keeping routes on schedule paperwork accurate and every customer interaction professional and helpful.

Responsibilities

Serve as a point of contact for delivery and installation teams while theyre out completing routes

Handle a steady stream of inbound calls covering deliveries installations scheduling and general service questions

Coordinate with showroom staff on delivery appointments schedule changes and order concerns

Check drivers in at the close of each shift to confirm routes were completed and gather needed paperwork

Prepare and distribute the next days delivery documentation

Cross-check invoices against run sheets to verify merchandise was loaded correctly

Keep internal systems and records accurate and current

Communicate professionally with customers drivers installers and internal teams

Troubleshoot and resolve delivery installation and service issues quickly

Juggle competing priorities in a fast-paced deadline-sensitive setting

Qualifications

High school diploma or equivalent

Background in customer service dispatch or administrative support strongly preferred

Strong verbal and written communication skills

Comfortable managing a busy phone line while staying organized

Detail-oriented with reliable follow-through

Proficient with computer systems and data entry

Able to work independently and as part of a team

Punctual and dependable in a fast-moving operations environment

Required Skills:

Customer ServiceHuman ResourcesAdministrationInformation TechnologyMicrosoft Office