Delivery Practice Manager AIML, Data & AI (ProServe)

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Delivery Team at Amazon Web Services (AWS). In this role youll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. Youll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers partners and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. Youll routinely engage with Director C-level executives and governing boards whilst being responsible for opportunity capture and driving engagement delivery. Youll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams on understanding and defining business outcomes for customers by building trust identifying applicable AWS Professional Services offerings and creating proposals and SOWs.

Your experience gained leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans ensuring your teams are aligned to customer needs and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams you will cultivate strong customer Amazon Global Sales (AGS) and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement delivering engagements on time within budget and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

Key job responsibilities
As an experienced Professional Services Delivery Manager you will be responsible for:
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants Engagement Managers Account Executives and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative forward-looking IT strategies for customers
- Managing practice P&L ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets

About the team
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.

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- Bachelors degree in Computer Science Math or a related field
- Experience in IT and/or Management Consulting/Services and people leadership role
- Experience managing IT transformation projects
- Experience leading data & analytics solution delivery supporting Fortune 500 companies across multiple industries and geographies including familiarity with SDLC and agile methodologies
- Experience in direct people management including building and leading technical service delivery teams with business operations and financial management responsibilities

- Advanced technology degree or AWS Professional level certifications (e.g. Solutions Architect Professional DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication presentation and negotiation skills with the ability to build and maintain C-level client relationships
- Experience building data or machine learning pipelines incl. deep learning GenAI LLM etc. as well as hands on experience on AWS services like SageMaker and Bedrock and programming skills such as Python R SQL Java Julia Scala Spark/Numpy/Pandas/scikit JavaScript

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Mountain View - 194300.00 - 262800.00 USD annually
USA GA Atlanta - 169000.00 - 228600.00 USD annually
USA IL Chicago - 169000.00 - 228600.00 USD annually
USA NY New York - 185800.00 - 251400.00 USD annually
USA TX Austin - 169000.00 - 228600.00 USD annually
USA TX Dallas - 169000.00 - 228600.00 USD annually
USA TX Houston - 169000.00 - 228600.00 USD annually
USA VA Arlington - 169000.00 - 228600.00 USD annually
USA WA Seattle - 169000.00 - 228600.00 USD annually