Delivery Practice Manager, A2C, Professional Services Early Career

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early-in-career this role youll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. Youll leverage your IT and/or Management Consulting background to serve as a strategic advisor for customer facing AWS ProServe consultants and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. Youll routinely engage with senior leadership and customer teams whilst being responsible for driving engagement delivery. Youll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams on understanding and defining business outcomes for customers by building trust identifying applicable AWS Professional Services offerings and creating proposals and SOWs.

Your experience gained leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans ensuring your teams are aligned to customer needs and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams you will cultivate strong customer Amazon Global Sales (AGS) and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement delivering engagements on time within budget and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.

Key job responsibilities
Building and managing a high-performing team of Delivery Consultants
Collaborating with Delivery Consultants Engagement Managers Account Executives and Cloud Architects to deploy solutions and provide input on new features
Developing and overseeing the implementation of innovative forward-looking IT strategies for customers
Managing practice P&L ensuring on-time and within-budget delivery of customer engagements
Driving business development initiatives and exceed customer satisfaction targets
Work with teams across AWS to develop mechanisms to accelerate hiring onboarding development and insights into our early-in-career program delivery
Drive technical and soft skill training to focus and accelerate consultant development
Partner with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization


A day in the life

In this role you will be a part of leading and building our complex and ambitious Associate to Consultant (A2C) SDT as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists including recent graduates and provides training coaching and mentoring to develop them into productive customer-facing technical consultants. Associate Consultants in the practice may include specialists in Artificial Intelligence Application Development DevOps Data and Security. You will manage approximately 10-20 Associate Consultants.
It is expected to work from an AWS office (or customer sites) at least 5 days per week. This is not a remote position. You are expected to be in the office or with customers as needed.


About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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- Bachelors degree in Computer Science Math or a related field
- Experience in IT consulting/management with IT Transformation in a customer-facing role
- Experience in program or engagement management leading other project managers to deliver a program with multiple and concurrent projects
- Experience in enterprise architecture including virtualization technologies & distributed architecture
- 8 years of experience in IT and/or Management Consulting with at least 3 years in a people leadership role

- Knowledge of enterprise IT management frameworks like COBIT or ITIL
- Experience integrating AWS cloud services with on-premise technologies (e.g. Microsoft IBM Oracle HP SAP)
- Experience with customer relationship management especially C-suite level customer engagement
- Experience with design of modern scalable delivery models for technology consulting services
- degree in advanced technology or AWS Professional level certification
- Experience in negotiation and selling

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NJ Jersey City - 185800.00 - 251400.00 USD annually
USA NY New York - 185800.00 - 251400.00 USD annually
USA VA Arlington - 169000.00 - 228600.00 USD annually
USA VA Herndon - 169000.00 - 228600.00 USD annually