Delivery Operations Manager

Delivery Operations Manager
Experienced office and operations leaders put your skills to work where people love to shop! Boscovs is a chain of full-service department stores serving the total family needs of our customers. For over 100 years Boscovs has been known for its great values and famous brands and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Delivery Operations Manager to join our team.

In this role you will oversee daily office operations support delivery and Big Ticket Help Desk functions manage office personnel while serving as a key liaison between internal teams delivery carriers and customers to support efficient operations contract compliance accurate follow-up and timely issue resolution.

Responsibilities

• Manage Delivery and Help Desk office personnel providing daily direction coaching and performance management
• Track attendance and staffing needs and lead weekly staff meetings to review priorities and updates
• Participate in interviewing hiring onboarding and training new coworkers
• Communicate policy procedure and product changes to delivery carriers accurately and on time
• Monitor Call Sets and will-call activity in the Big Ticket Warehouse System and assign follow-up to ensure customers are contacted promptly
• Maintain current carrier insurance certificates and driver contact information and send renewal reminders prior to expiration
• Monitor delivery routes and oversee inbound billing and help desk functions reviewing carrier invoices for contract compliance and billing accuracy
• Resolve customer delivery issues professionally and in alignment with company service standards
• Meet weekly with the Customer Service Supervisor or Manager to review open issues and coordinate follow-up
• Coordinate shipment of approved customer-requested items and manage Shop-by-Phone emails through Outlook

Qualifications

• Strong leadership communication and organizational skills
• Ability to prioritize multiple responsibilities in a fast-paced office and delivery environment
• Experience coordinating with carriers internal departments and customer service teams
• Proficiency with Outlook and operational systems used to monitor calls delivery activity billing and customer follow-up
• Demonstrated ability to maintain accurate records monitor compliance requirements and resolve issues with professionalism

Benefits
At Boscovs we value our employees and thats why we provide a competitive compensation and benefits package. As a Full-Time member of our team you will be eligible to receive:

• Comprehensive benefits package including medical/dental/vision
• Short term disability/Long term disability - voluntary
• Life insurance (company paid)
• 401(k) w/ company match
• Weekly pay
• Paid vacation
• Liberal employee Discount

Work where people love to shop!
Equal Opportunity Employer

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