Delivery Engineer II (GTM)

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform trusted by more than 29000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business Mixpanel helps teams see whats working diagnose whats not and decide what to build next. Learn more at .

About the GTM Delivery Engineer Team

As a member of the Go-To-Market Delivery Engineer team you will own the post-sales onboarding and data health for customers. Your goal will be to drive data trust help embed Mixpanel into our customers data stack and deliver on emerging AI integrations delivering on the full value of Mixpanel as a self-serve analytics platform. You will work and consult with GTM team members and a diverse array of customers to successfully roll out product analytics to their organization and execute on technical projects and services that delight our customers.

About the Role

As a Delivery Engineer II you will be on the front lines with our clients as they integrate Mixpanel into their core product development processes. Youll own onboarding implementation and data health for a portfolio of primarily SMB and scaled accounts using established playbooks resources and processes to solve customer problems and keep projects moving on-time and to scope. This role blends technical ownership of data-related outcomes with implementation. Youre comfortable auditing and identifying opportunities for data quality improvements while also driving structured onboarding work from kickoff to go-live (typically a 3090 day lifecycle).

Youll partner closely with your Customer Value Architect (CVA) to monitor data health and remediate issues and youll grow your consultative and technical skills as you take on more complex engagements. As you build fluency with Mixpanels product and the broader data landscape youll also start applying AI tools MCP servers agent workflows to your own implementation work and look for opportunities to sharpen how the team delivers.

Responsibilities

• Own onboarding implementation and data health for a portfolio of primarily SMB and scaled accounts using existing resources frameworks and playbooks to execute
• Field and resolve reactive technical support issues from customers troubleshooting instrumentation data discrepancies and configuration questions alongside proactive implementation work
• Monitor data health on assigned accounts and proactively work with your CVA on a remediation plan
• Partner with your CVA to define outcomes for customer projects and their associated business impact at the customers organization
• Keep projects organized and on track manage expectations and competing priorities and escalate appropriately when you hit a wall
• Support pre-sales teams in aligning on business goals and metrics that guide data architecture and project outcomes where these havent already been uncovered during the sales process
• Engage with customers engineering product management and marketing teams to build rapport and run technical meetings with clear agendas in pursuit of clear outcomes
• Explain technical concepts data architecture instrumentation integration to varied audiences tying them back to the problems theyre meant to solve
• Run Mixpanel implementations using standard methods including SDKs CDPs event streaming reverse ETL and warehouse connectors
• Stay familiar with data governance best practices and lead data governance discussions with customers
• Use AI tools (MCP servers agent workflows) in your own implementation work to improve output and customize it to the situation
• Identify gaps in implementation playbooks and best practices and suggest improvements to managers and senior ICs
• Partner with your Account Executive CVA and Customer Engineer on business and technical handoffs
• Work with senior members of the team to experiment with new approaches to AI and process improvements

Were Looking For Someone Who Is:

• Has technical client-facing experience implementation onboarding professional services technical consulting solutions or support engineering are all strong backgrounds including candidates whose customer exposure has primarily been through support tickets or email
• Skilled at using existing resources frameworks and processes to execute you dont need to build the playbook from scratch to deliver a great outcome with it
• Has led or project-managed technical customer-facing work pure technical troubleshooting experience alone isnt enough; were looking for some track record of owning implementation/onboarding work or a project from start to finish
• Comfortable discussing data architecture schemas instrumentation and API concepts and conceptually fluent in tools like SQL / Python / SDKs / CDPs / data warehouses (Snowflake BigQuery Redshift etc.) deep hands-on coding expertise is not required; understanding how these pieces fit together and speaking to them confidently matters more
• Familiar with product analytics implementation methods like SDKs Customer Data Platforms (CDPs) Event Streaming Reverse ETL etc.
• Demonstrates familiarity with nearly all aspects of the Mixpanel product
• Demonstrates familiarity with analytics best practices and common implementation patterns across business segments and verticals and can map those onto customer projects
• Understands basic B2B SaaS post-sales delivery dynamics and uses that knowledge to help set scope and timelines and support basic discovery and project management
• Able to manage timelines expectations and competing priorities and knows when to escalate
• Genuinely curious about and engaged with AI has experimented with AI tools workflows scripts or agents to solve a problem and has a point of view on where AI is useful today
• Customer-facing and consultative skills can still be developing we can coach communication style and consultative presence if the technical aptitude delivery experience and curiosity are there
• Excellent written analytical and communication skills
• Eager to learn new technologies and adapt to evolving customer needs

#LI-Remote

Benefits and Perks

• Comprehensive Medical Vision and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K) Wellness Benefit Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data experience and collective wisdom to drivepowerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers needs ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems making sophisticated things accessible.

Why choose Mixpanel

Were a leader in analytics with over 9000 customers and $277M invested from prominent investors: like Andreessen-Horowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.