Delivery Associate

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

As a Delivery Associate your primary responsibility will be to successfully articulate and deliver the Lucid brand and ownership experience to our customers. On the day that customers receive their vehicles you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owners needs through asking the appropriate questions to deliver on an exceptional customer centric experience.

Who we are looking for

You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer before delivery by connecting with the sales team and unpacking the customer journey to learn preferences and customizations required. The Delivery Associate acts as a Lucid ambassador and drives personalized experiences on the day of delivery. The Delivery Associate is driven by achievement and thrives in an environment where goals are set and attained.

The team you will work with

The Delivery Associate will work closely with the Delivery Supervisor and the sales and service team. The Delivery Associate will typically work from a location that conducts both sales and service activities. We see this role as a key member of the delivery process and a loyalty driver for the Lucid brand.

Delivery Ceremony

• Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs
• Deliveries can be done either at delivery center or at clients preferred location
• Represent Lucid by articulating our technological design and quality advantages over competitors to benefit the customers purchasing decision
• Accurately complete required paperwork and collect necessary documents to finalize delivery
• Log in relevant delivery and customer information into Salesforce
• Show a commitment to refining and adapting your approach to continuously enhance the customer experience using feedback and customer delivery outcomes as guideposts

Delivery Preparation

• Manage pool of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness
• Utilize Salesforce to meticulously document essential details such as inbound and outbound activity and delivery specifications.
• Connect with customer to schedule appointment ahead of delivery date (through introduction from Sales Specialist) to set clear expectations and next steps on delivery process and requirements
• Collaborate with Delivery Operations Specialist Service and Logistics to ensure readiness of vehicle and delivery area for ceremony
• Assist with daily operations as needed

Qualifications:

• 1 years of customer facing professional experience.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve
• Comfortable navigating ambiguity
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• A Bachelors degree or equivalent experience in business sales or related discipline.
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• Demonstrates a passion and enthusiasm for Lucid products and technological advances.
• Ability to gauge customers requirements and interests to deliver a personalized and relevant interaction.
• Possesses strong relating skills including strong oral and written communication empathy and active listening ability.
• Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
• Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
• Takes ownership and responsibility for studio assets including high-value Lucid customer vehicles.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience.
• Manages and overcomes customer feedback in a cordial and calm manner.
• Acts with urgency and champions excellence in all company objectives.
• Available to work weekends evenings nights and holidays as needed.
• Ability to present and maintain a clear driving record.
• Deliveries may occur both in Lucid facilities or at a remote location so both local and overnight travel will be required on occasion
• Physical requirements include the ability to twist bend squat reach and stand for extended periods of time with or without reasonable accommodation.

Compensation Range: $26.00-$28.00/hr

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions including job-related knowledge; skillset; experience education and training; certifications; and other relevant business and organizational factors.

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits including medical dental vision life insurance disability insurance vacation and 401k. The successful candidate may also be eligible to participate in Lucids equity program and/or a discretionary annual incentive program subject to the rules governing such programs. (Cash or equity incentive awards if any will depend on various factors including without limitation individual and company performance.)