Deli Manager

The Service Deli Manager is responsible for leading all aspects of the Service Deli Department ensuring outstanding customer service exceptional food quality operational efficiency sales growth and profitability. This position oversees department associates production planning inventory management merchandising food safety compliance and financial performance while fostering a positive and engaging work environment.

• Provide exceptional customer service and promote a customer-focused culture throughout the department.
• Address customer questions concerns and special requests in a professional and timely manner.
• Drive sales through effective merchandising sampling programs seasonal promotions and suggestive selling.
• Ensure service cases displays and grab-and-go offerings remain attractive fully stocked and visually appealing.
• Support catering and special-order programs to meet customer needs and increase sales opportunities.

• Manage daily deli operations including food preparation production scheduling merchandising and inventory control.
• Ensure products are prepared packaged displayed and stored according to company standards.
• Monitor inventory levels ordering receiving and product rotation to maintain freshness and minimize shrink.
• Maintain accurate pricing signage and promotional execution.
• Coordinate production planning to meet customer demand while minimizing product waste.
• Ensure department cleanliness and readiness throughout operating hours.

• Recruit train coach and develop Service Deli associates.
• Create work schedules that support business needs while managing labor expenses.
• Provide regular performance feedback coaching and recognition to team members.
• Promote teamwork accountability and a positive workplace culture.
• Ensure associates receive ongoing training in customer service food safety and operational procedures.

• Monitor department sales gross profit labor and shrink performance.
• Analyze department reports and key performance indicators to identify opportunities for improvement.
• Implement action plans to achieve sales and profitability goals.
• Control expenses related to labor supplies inventory and product waste.
• Support inventory counts and ensure accurate recordkeeping.

• Ensure compliance with all food safety sanitation and health regulations.
• Monitor proper food handling labeling storage temperature controls and product dating.
• Maintain sanitation standards in all preparation storage and service areas.
• Conduct routine inspections and immediately address food safety concerns.
• Ensure all associates follow established food safety and sanitation procedures.

• Promote and maintain a safe working environment for associates and customers.
• Ensure proper operation maintenance and cleaning of department equipment.
• Follow accident prevention and incident reporting procedures.
• Support loss prevention inventory control and shrink reduction initiatives.
• Ensure compliance with company safety policies and procedures.

• High school diploma or equivalent.
• Previous deli food service restaurant or retail management experience required.
• Strong leadership customer service and communication skills.
• Knowledge of food preparation food safety and sanitation practices.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work flexible schedules including evenings weekends and holidays.

• Ability to stand and walk for extended periods.
• Ability to bend reach kneel and perform repetitive motions throughout the workday.
• Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance.
• Ability to work in refrigerated environments and around food preparation equipment.
• Ability to safely operate slicers ovens fryers mixers and other deli equipment.

• Leadership and team development
• Customer focus
• Food safety expertise
• Sales and merchandising
• Financial and operational management
• Communication and interpersonal skills
• Organization and attention to detail
• Problem-solving and decision-making
• Accountability and adaptability

The Service Deli Manager plays a critical role in delivering exceptional food quality customer satisfaction and operational excellence while developing a high-performing team and achieving department sales and profitability goals.