Decatur Customer Service Manager Full Time
Job Location:
Decatur, GA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Lead the team that keeps our service customers coming back! Long-Lewis of Decatur is looking for a Customer Service Manager to lead coach and inspire our customer service team in the service department. Youll be the go-to person for turning tough situations into great experiences and making every customer feel taken care of. If you love building strong teams and delivering top-notch service we want to meet you!
Why Youll Love It Here
- Earn $50000$60000 salary plus bonus opportunity of up to $70000 total
- Full-time position with a team that has your back
- Lead a team and make a real impact on how we serve our customers
- Grow your career with ongoing training and development
What Youll Do
- Lead train and mentor a customer service team that delivers top-notch service
- Coach your team through regular performance reviews and day-to-day feedback
- Step in on complex customer issues and escalations and resolve them quickly
- Build strong relationships with customers and make sure every one gets personalized service
- Improve our service procedures policies and standards with fresh ideas and best practices
- Turn customer feedback into real changes that raise the bar
- Track service metrics and trends and share reports that highlight wins and opportunities
- Create and lead training on new products services and customer service techniques
- Team up with Service Sales Finance and Maintenance to create a seamless customer experience
- Oversee our customer service software and tools to keep things running smoothly
- Make sure all service activities follow dealership policies industry regulations and legal requirements
What You Bring
- 2 years of customer service management experience; automotive experience is a big plus!
- A degree in Management or a related field preferred
- Strong leadership skills and a passion for developing people
- Excellent communication and people skills
- A cool head under pressure and a knack for solving problems
- Strong organizational and multitasking skills
- Comfort with customer service software and Microsoft Office
- A customer-first mindset and the drive to keep making things better
Benefits
- Health dental and vision insurance
- 401(k) with company match
- Paid time off and holidays
Required Experience:
Manager
About Company
Visit Long-Lewis Automotive Group for a variety of new and used cars by Chevrolet, Ford, Lincoln, Kia, GMC, Mitsubishi and Volkswagen, serving Muscle Shoals, Alabama. We serve Alabama and are ready to assist you!
