Dealer Support Associate

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for:

Medical dental and vision plans with no-cost and low-cost options

Annual employer HSA contribution

401(k) matching and immediate vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1000

100% employer-paid life and disability insurance

No-cost health and wellbeing programs including a gym benefit

Six weeks of paid parental leave

Paid Volunteer Time Off plus a company donation to a charity of your choice

What to Expect

This position is responsible for managing dealer and internal inquiries received via inbound phone calls and email request. As a front line to our Genesis Hyundai and Kia dealers the Dealer Support Associate will be responsible for providing best-in-class service by thoroughly researching the request and providing one-touch resolution(s) in accordance with HCAs policies and procedures. The associate will be equipped to operate with a high level of autonomy with the capacity to support Consumer Credit Collections Servicing Remarketing Tax and Compliance for continued organizational growth agility and improvement. Associates in this position will be expected to continue to develop their knowledge skills and abilities to support the operations division initiatives. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

What You Will Do

1. Handle inbound calls and email request to help educate HCA Dealers HCA Sales team and other internal departments regarding Pre-Funding Post-Funding and HCAs consumer portfolio. Document and update all applicable approved systems.

2. Make outbound calls to HCA Dealers Sales team internal departments and external parties as applicable.

3. Review request or create documents needed for the customers. Ensure conformance to HCA policies and established guidelines as well as all State and Federal Regulations.

4. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.

5. Other Duties as Assigned.

What You Will Bring

At least 3 years experience in Consumer Finance preferred

At least 5 years experience in a Customer Service Call Center preferred

Experience in fast paced agile environment

High school diploma or general degree (GED)

College degree preferred

Exceptional people skills communication skills and an ethical mindset

Strong aptitude for numbers and calculations with high attention to detail and accuracy

Excellent customer service active listening problem-solving and de-escalation skills

Ability to multitask with little supervision in a fast pace team environment

Broad knowledge on company product offerings preferred

Ability to manage high volume incoming calls

Ability to provide peer feedback

Computer/technical skills

Ability to work under pressure

Ability to effectively build and maintain relationships

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an office environment. Overtime is required in this position from time to time.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .