Dealer Support Associate
Job Location:
Irvine, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.
Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.
If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Dealer Support Associate serves as the operational first point of contact for dealers through inbound calls and the dealer support inbox. This role is responsible for researching and resolving dealer and internal inquiries related to funding titles contracts and post-funding activities accurately efficiently and in accordance with HCA policies and procedures. This role supports a consistent dealer experience by documenting activity in approved systems escalating complex issues as needed and applying established best practices across Consumer Credit Funding Servicing Collections Remarketing Tax and Compliance processes.
HOW YOU WILL MAKE AN IMPACT
1. Dealer & Internal Inquiry Support: Serve as the operational first point of contact for dealers and internal partners by managing inbound calls and dealer support inbox requests related to funding titles contracts post-funding activities and HCAs consumer portfolio. Research issues provide accurate and timely one touch resolutions when possible escalate complex matters as needed and document all activity in applicable approved systems.
2. Outbound Follow-Up and Issue Resolution: Conduct outbound follow-up with dealers Sales internal departments and external parties to obtain missing information clarify requests resolve open items and ensure consistent communication through issue resolution.
3. Documentation & Compliance Support: Review request create and validate documents needed to support dealer and customer transactions ensuring accuracy and conformance with HCA policies established procedures and applicable state and federal regulations.
WHAT YOU WILL BRING TO THE ROLE
Minimum 24 years of related experience in a call center dealer support customer service financial services operations or automotive finance environment preferably supporting funding servicing credit titles contracts or post-funding activities.
High school diploma or GED required.
Strong customer service and communication skills with the ability to professionally support dealers Sales teams internal departments and external partners through phone and email channels.
Ability to research analyze and resolve dealer and internal inquiries related to funding titles contracts post-funding activities and consumer portfolio processes.
Strong attention to detail and ability to accurately document activity update systems review documents and follow established procedures.
Ability to manage multiple requests prioritize competing deadlines and work effectively in a fast paced high-volume support environment.
Ability to interpret and apply company policies procedures and applicable state and federal regulatory requirements.
Proficiency with Microsoft Office including Outlook Word and Excel; ability to learn and navigate multiple internal systems vendor platforms and databases.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.
WE TAKE CARE OF OUR PEOPLE
At HCA our people drive our success. Thats why we offer a competitive rewards package that supports your health financial future and overall wellbeingat work and beyond.
Benefits Highlights
Vehicle perks monthly vehicle allowance plus purchase and lease discounts
Comprehensive health coverage medical dental and vision plans
Employer-funded HSA contributions to help reduce healthcare costs
401(k) with company match and immediate vesting from day one
100% company-paid life and disability insurance
Wellbeing benefits including fitness and health resources
Leadership programs and career development that support continuous learning
Paid Volunteer Time Off and a company charitable donation in your honor
Because great benefits help you thrivepersonally and professionally.
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse inclusive and respectful workplacebecause we believe diversity builds stronger teams. We comply with all applicable federal state and local equal employment opportunity laws and do not discriminate on the basis of race religion or creed color national origin ancestry caste citizenship sex or gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability medical condition genetic information marital status family care or medical leave status military or veteran status political affiliation or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.
Required Experience:
IC
