Dealer Services Analyst

We made history and now we work to transform the future for our customers our communities and our families. Youll see your work on the road every day helping people move freely and pursue their dreams. At Ford you can build more than vehicles. Come build what matters.

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships we provide financing personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

Ford Credit is seeking to hire Loan Officers in our consumer auto-lending department.

Ford Credit Loan Officers analyze investigate and decision loan applications for the contiguous United States. Daily work includes call handling and loan application collaboration with Ford dealers and Lincoln retailers.

What youll do...

• Analyze and decision automotive loan applications submitted to Ford Credit.
• Understand divisional financing plans programs and requirements and practice steadfast adherence to policy and procedure.
• Analyze applications to determine investigation needs including for potential fraud or misrepresentation.
• Promote the value of Ford Motor Company and Ford Credit products and services. Leverage relationships to effectively maintain consistent decisioning standards based on consumer/commercial credit indicators and key business metrics.
• Maintain a sales and relationship mindset to ensure high levels of dealer and customer satisfaction drive Dealer Satisfaction and Net Promoter Score (NPS) initiatives.
• Support diversity initiatives by understanding respecting and valuing the differences that define employees as unique individuals.
• Show team spirit by respecting the needs of others offering to help and having flexibility by joining in team efforts to work during our busiest times (holidays and sales events).
• Welcome positive coaching and learning opportunities to improve your skills.

Youll have...

• Bachelor of Business Administration or related business degree.
• Basic understanding of consumer and/or commercial credit financial analysis sales collections caring for customers and relationship management.
• Proficient computer skills including the ability to utilize core applications within the Microsoft Office suite.
• Excellent verbal and written communication skills.
• Strong sales and negotiation skills.
• Ability to perform multiple tasks simultaneously while maintaining high level of organization and time management.
• Analytical and quick decision-making skills independently identifying and implementing solutions to problems and overcoming challenges.
• Interpersonal skills including the ability to quickly adapt communication style and approach as appropriate.
• Must be available to work a flexible schedule Monday-Friday which includes some evenings holidays Saturdays and Sundays.
• Ability/willingness to travel as needed generally no more than one to two weeks per year.
• Applicants need to be willing to fulfill employment obligations in a hybrid work environment that includes working from home. When working from home employees need reliable high-speed internet connectivity and a quiet space with minimal distractions or interruptions.

Geographic qualification

• Applicants must live within a reasonable commuting distance of our office in Nashville TN.
• Relocation assistance is not provided for this role.
• We consider the following to be within a reasonable commuting distance of our Nashville TN office: Franklin Brentwood Spring Hill Columbia Fairview Hendersonville Mt. Juliet and Murfreesboro.

Work location qualification

**This is a hybrid in-office and at-home position. The standard schedule is four days a week working in our Nashville TN office and one day a week working from home. There are times where temporary adjustments will be made to the standard schedule and the standard schedule is subject to change.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage

Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

This position is a salary grade 5 and ranges from $65100-$109300.

Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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