Data Support Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
Manage a group or process (potentially global). Work with business data users to define the use of data within risk systems. Recommend remediation of control gaps and implements effective risk controls of our data processes and systems. Participate in and lead user acceptance testing of data control processes. Understand existing risk systems data flows and infrastructure to identify gaps between business usage of data and current implementations. Recommend alternate data sources and processes to improve the control environment. Lead cross functional strategic efforts to remediate data quality issues. Proactively monitor and remediate incoming data used in risk measurement and reporting. Ensure the completeness validity and accuracy of data on a daily basis. Work with other groups as needed including Middle Office Sales and Trading Technology Compliance Operational Risk and Enterprise Capital Management to ensure effective controls over data for GMRM.

Required Qualifications:

• 7 years of experience in data analytics data management business intelligence data governance model analytics support or a related analytical function.
• Advanced SQL expertise including query optimization stored procedures complex joins large table analysis performance tuning and repeatable production or operational support routines.
• Experience building dashboards visualizations and self-service reporting solutions using Tableau Power BI or similar business intelligence tools.
• Experience using AI or Microsoft Copilot capabilities to improve productivity automate workflows summarize data insights support documentation or identify process improvement opportunities.
• Strong executive communication and storytelling skills including the ability to prepare concise leadership updates summarize risks and impacts and influence data-driven decisions.
• Demonstrated curiosity ownership and initiative in identifying business problems researching solutions modernizing processes and helping build team capability through documentation and knowledge sharing.
• Intermediate PowerPoint skills with demonstrated ability to develop executive-ready presentations that effectively communicate analytical results business impacts recommendations and strategic insights.
  

Desired Qualifications:

• 3 years of experience working with residential real estate property valuation mortgage lending public records appraisal housing market or comparable financial services datasets.
• 2 years of experience supporting Automated Valuation Models model monitoring model performance analysis model-related data investigations or Model Risk Management processes.
• Experience building dashboards visualizations and self-service reporting solutions using Tableau Power BI or similar business intelligence tools.
• Experience with Alteryx Python or comparable automation/data transformation tools to streamline manual processes improve repeatability and reduce operational risk.
• Experience with Microsoft Visual Studio C# or similar development environments is a plus.
• Experience supporting data quality controls data lineage governance routines control frameworks audit/regulatory inquiries or enterprise data management standards.
• Experience working in Agile or iterative delivery environments including participation in backlog refinement requirement grooming sprint planning testing and implementation support.
• Proven ability to lead medium-to-large analytical initiatives or process improvement efforts with limited direction and deliver clear outcomes for business partners.
• Batchelors Degree

Skills:

• Critical Thinking
• Data Governance
• Negotiation
• Risk Management
• Stakeholder Management
• Attention to Detail
• Change Management
• Issue Management
• Presentation Skills
• Regulatory Relations
• Business Acumen
• Continuous Improvement
• Controls Management
• Data Management
• Performance Management

Shift:

Hours Per Week: