Data Scientist III

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

At TD Bank US Compliance were on a mission to build a more resilient and scalable compliance risk management function. As part of our team youll play a key role in reshaping compliance structures and processes driving innovation at every level. Here each team member has a chance to make a tangible impact both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program its about creating a culture of compliance that will cascade throughout the organization.

The Ideal Candidate

The Data Scientist III within the Fair and Responsible Banking 2LOD Complaints Team at TD will help to build the next generation of complaint intelligence and reporting capabilities. The ideal candidate will possess strong data science analytics visualization and leading technology skills with a practical understanding of compliance risk and data governance. This role will be at the forefront of transforming complex customer complaint data into actionable insights that support US Compliance stakeholders senior management and multiple committees across TD. The successful candidate will be comfortable interfacing with a myriad of complaint data stakeholders translating business needs into scalable complaint data products tools and reports as well as embracing AI enabled capabilities including Machine Learning NLP and LLMs while fostering clear human in the loop controls transparency and governance.

Key Responsibilities

• Design and develop modern complaint intelligence capabilities that transform complaint data into meaningful action insights to inform compliance risk mitigation and identify potential customer harm.

• Develop and maintain a robust inventory of complaint dashboards reporting and analytics products using software tools such as Power BI Python SQL R Excel and PowerPoint to deliver decision ready information to TD partners.

• Apply advanced analytics machine learning NLP and LLM capabilities to identify complaint trends emerging risks themes root causes and customer impact to inform compliance strategies.

• Launch new complaint data products and analytical tools from requirements gathering design development testing implementation and ongoing maintenance.

• Provide effective oversight of 1LOD complaint data handling including complaint taxonomy data methodology data quality data completeness data lineage controls and data interpretation.

• Translate complex analytical findings from complaint data into compelling business narratives tailoring insights visualizations dashboards and presentations to different audiences.

• Ensure responsible AI and human in the loop approaches consistent with TD policies procedures and governance requirements.

This role is not eligible for TD work visa support or sponsorship (e.g. H-1B F-1 OPT/STEM OPT TN orother work visa authorizations). Applicants must be either a US Citizen or have a US Resident Green Card authorization without current or future need for TD sponsorship.

The above details are specific to the role which is outlined in the Job Description Summary below. Please review the Desired Skills and Experience section below as you consider this opportunity.

Job Description Summary

The Data Scientist III provides technical leadership across the overall Analytics function which may have an enterprise mandate. This role generally provides deep technical knowledge and expertise in client interactions to explain complex data analysis related material.

Depth & Scope:

• Generally accountable for a significant business management area that typically has enterprise-wide impact or accountability

• Enterprise or functional expert requiring broad managerial and deep specialized knowledge at the enterprise business regulatory and industry levels

• Undertakes and completes a variety of complex initiatives requiring seasoned specialist knowledge and/or the integration of cross functional processes

• Position typically deals with senior/executive management

• Works independently on activities related to analysis design and support of technical data management solutions on various projects ranging in complexity and size

• Focuses on longer-range planning for functional area (e.g. 12 months or greater)

• May manage and prioritize multiple projects at a given time

Education & Experience:

• Undergraduate degree or advanced technical degree preferred (e.g. math physics engineering finance or computer science) Graduates degree preferred with either progressive project work experience or

• 5 year of relevant experience; higher degree education and research tenure can be counted

Desired Skills & Experience:

• 5 years of experience in Data Science Advanced Analytics and Business Intelligence preferably within banking or financial services.

• Advanced technical and analytical expertise including Python R SQL machine learning statistical analysis NLP and working with large and complex datasets.

• Strong business intelligence and data visualization skills with practical experience using Power BI and or Tableau Excel and PowerPoint skills to develop executive level dashboards and data summaries.

• Proven experience applying AI and advanced analytics to unstructured data including NLP LLMs Generative AI text classification theme classification and incorporating best practices for human in the loop accountability.

• Strong compliance data governance data quality and stakeholder management capabilities.

Customer Accountabilities:

• Works closely with business owners to identify opportunities and serves as an ambassador for data science

• Is familiar with the business context and data infrastructure and can translate business problems to viable data science solutions

• Uses a wide range of programing languages (e.g. Python) and techniques for extracting and preparing data applying statistics and various advanced analytics along with business acumen to extract insights from the big data

• Visualizes insights from the data to tell and illustrate stories that clearly convey the meaning of results to decision-makers and stakeholders at every level of technical understanding

• Collaborates with other partners such as data and business analysts software engineers data engineers and application developers to develop scalable and sustainable data science solutions that retains long term benefit to the business

Shareholder Accountabilities:

• Analytical thought leadership and stays current on developments in data mining and the application of data science

• Solicits and offers ideas for improving business processes through insights with the objective of improving effectiveness and efficiency

• Educates the organization on approaches such as testing hypotheses and statistical validation of result

• Helps the organization understand the principles and the math behind the scientist process to drive organizational alignment

• Translates up to date information into continuous improvement activities that enhances performance

• Adheres to enterprise frameworks or methodologies that relate to activities for business area

• Ensures respective programs/policies/practices are well managed meet business needs comply with internal and external requirements and align with business priorities

• Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations

• Monitors service productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist

• Leads/facilitates and/or implements action/remediation plans to address performance/risk/governance issues

• Actively manages relationships within and across various business lines corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements

• Keeps abreast of emerging issues trends and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control supported by effective

• processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team supports a positive work environment that promotes service to the business quality innovation and teamwork and ensures timely communication of issues/points of interest

• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit

• Keeps current on emerging trends/developments and grows knowledge of the business related tools and techniques

• Participates in personal performance management and development activities including cross training within own team

• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

• Contributes to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices

• Leads motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships

• Contributes to a fair positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional

• International Travel Never

• Performing sedentary work Continuous

• Performing multiple tasks Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds Occasional

• Sitting Continuous

• Standing Occasional

• Walking Occasional

• Moving safely in confined spaces Occasional

• Lifting/Carrying (under 25 lbs.) Occasional

• Lifting/Carrying (over 25 lbs.) Never

• Squatting Occasional

• Bending Occasional

• Kneeling Never

• Crawling Never

• Climbing Never

• Reaching overhead Never

• Reaching forward Occasional

• Pushing Never

• Pulling Never

• Twisting Never

• Concentrating for long periods of time Continuous

• Applying common sense to deal with problems involving standardized situations Continuous

• Reading writing and comprehending instructions Continuous

• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.