Data Operations Coordinator

Data Operations Coordinator

Associate Director Data Strategies & Operations

The Data Operations Coordinator supports the Data Strategies & Operations team by providing consistent daily processing coverage accurate data maintenance and operational backup across gift processing reconciliation

support Siriusware-related workflows and departmental deposit activity. The position reports to the Associate Director Data Strategies & Operations and serves as an operational bridge between daily processing needs and system-supported functions. The role is designed to strengthen redundancy across the team while supporting the work of the department and its stakeholders.

• Process daily gifts and membership-related transactions through imports and manual batching ensuring accuracy timeliness and appropriate supporting documentation
• Prepare and support weekly departmental deposit activity including coordination of supporting documentation and follow-through on routine processing steps
• Assist with reconciliation-related activities including research exception and discrepancy handling and support for ERP-related data review as assigned
• Support ticketing system workflows digital card processes and related data quality review including followup on exceptions and record cleanup
• Maintain constituent and donor records with attention to duplicate management coding accuracy gift documentation and data integrity standards
• Serve as a trained backup for related key daily operations performed by department staff to ensure coverage during absences or peak-volume periods
• Document procedures update process notes and participate in cross-training to support consistent team coverage and operational resilience
• Assist with testing cleanup reporting and project support related to CRM middleware ticketing and other data operations initiatives as needed
• Respond to routine internal questions related to gift and data operations escalating complex issues to the appropriate team member or manager
• Other related duties as assigned

• Two or more years of experience in data entry gift processing records management database administration support advancement services finance operations or a related administrative/data operations role
• Strong attention to detail and ability to maintain accuracy while managing repetitive deadline-driven processing work
• Proficiency with databases spreadsheets and shared documentation platforms; experience with Raisers Edge NXT Siriusware Unit4 Omatic or similar systems preferred
• Familiarity with Microsoft Copilot or other AI enabled tools
• Competence with Microsoft Office Suite
• Ability to follow documented procedures identify exceptions ask clear questions and escalate issues appropriately
• Strong organizational skills sound judgment and ability to balance daily processing with cross-training and project-support assignments
• Clear professional communication skills and ability to collaborate with internal partners across Institutional Advancement Membership Finance and related teams
• Commitment to data quality confidentiality and continuous process improvement

Physical Demands & Work Environment:

This position primarily works in an office environment and uses a computer keyboard mouse phone and standard office equipment for extended periods. The employee is regularly required to sit communicate review information on a screen type and handle documents. The employee may occasionally stand walk reach lift and/or move office materials up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

Full-time Monday through Friday 9am to 5pm onsite standard NYBG business hours with schedule adjustments as needed based on operational deadlines coverage needs and departmental priorities. Potential for a one remote day per week schedule after a six-month evaluation.

Salary: $55000-$60000

Benefits:

• 15Vacation Days
• 13 Paid Holidays
• 12 Sick Days
• Health and Dental Insurance Coverage
• 401K
• Pension Plan

If you require an accommodation for any part of the application process please notify the Human Resources department atemailprotected.

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EOE