Data Center Facility Manager, Data Center Community

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking an Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical mechanical and HVAC equipment within the data center. The Data Center Facility Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.

This role acts as Amazons front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain operate and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems 3 phase electrical systems that include but not limited to switchgear UPS units PDUs and wet cell batteries and associated systems. Mechanical equipment includes CRAC units centrifugal chillers cooling towers/water chemical system air handlers and associated systems pumps and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems building automation systems and general facilities equipment.

Effective May 15 2017 logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

NOTE: Amazon does not sponsor for immigration including for H-1B TN and other non-immigrant visas for this role.

NOTE: Relocation assistance will be provided to eligible candidates who relocate for this position.

Key job responsibilities
- Oversee all aspects of the data centers critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
- Manage teams of 24x7 engineering technicians in all facets of their career
- Engage in improvement projects often requiring reaching out to a variety of support teams and drive them from conception to completion
- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs
- Effectively and efficiently manage the operations budget and expenditures
- Routinely operate as the afterhours on-call Data Center Facility Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation mitigation and recovery of the issue(s)

A day in the life
As the Facility Manager your role demonstrates a strong commitment to prioritizing the development and well-being of team members as well as fostering diversity and inclusion. You will oversee all facets of the data centers critical infrastructure with a focus on continuous availability and optimal performance while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally you will play a crucial role in process optimization staff management setting performance metrics and driving continuous improvement initiatives all while ensuring a supportive and inclusive work environment.

- Manage teams of 24x7 engineering technicians: Prioritize and assign tasks coach and create documentation guide and train staff on best practices.
- Effectively and efficiently manage operations budget: Monitor and control expenditures ensure optimal resource allocation.
- Engage in improvement projects: Drive projects from conception to completion collaborate with support teams.
- Coordinate with third-party vendors: Ensure adherence to contracted service level agreements (SLAs).
- Communicate complex technical information: Adapt communication style for diverse stakeholders including non-technical audiences.
- Respond to out-of-hours emergency calls: Address urgent issues that may arise outside regular working hours.
- Act as an escalation point for facilities-related issues: Oversee routine and emergency services ensure safety procedures are followed.
- Deliver operational excellence: Prioritize team development and well-being while achieving operational goals.
- Foster a diverse and inclusive team culture: Empower team members to reach their full potential.
- Perform physical tasks: Lift and move objects of varying weights walk job sites in different terrains while maintaining balance and safety.
- Promote accessible work environments: Support employees diverse needs.
- Work in noisy environments when required: Utilize approved personal protective equipment (PPE).
- Support multiple locations/sites: Coordinate and manage operations across different sites.
- Provide on-site management for builders five days a week. (No remote work)

About the team



- 3 years of Microsoft Office products and applications experience
- 5 years of work in a managerial/supervisory with 8-10 or more direct reports
- 3 years of experience in industrial electrical and mechanical systems

- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders transformers generators switchgear UPS systems ATS units PDU units chillers pumps air handling units and CRAC units
- Experience communicating technical details verbally and in writing
- Can work in an environment that involves walking stooping bending and climbing to access equipment
- Experience conducting behavioral interviews and hiring
- Bachelors degree in electrical or mechanical engineering engineering technology or equivalent or 7 years of experience working in a data center or other mission critical environment with an emphasis on building and equipment operation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at GA Hampton - 107700.00 - 188500.00 USD annually