Data Center Campus Manager

Who are we

A place where bold ideas are welcomed human connection is valued and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers communities and society. Youll find belonging purpose and a team that welcomes youbecause when you feel valued youre empowered to do your best work.

The Campus Operations Manager is responsible for the overall operational success of the Hampton GA Equinix campus serving as the central point of coordination for facilities management vendor services customer engagement campus governance and real estate operations. This role ensures campus infrastructure services and stakeholder activities operate efficiently and effectively while delivering exceptional customer experiences. Through strong leadership stakeholder management and operational oversight the Campus Operations Manager drives service excellence continuous improvement financial stewardship and long-term operational sustainability.

Campus Operations & Ownership

• Serve as the operational leader and steward of the assigned campus ensuring alignment between business objectives customer expectations and day-to-day operational performance.
• Provide overall campus oversight integrating Facilities Management Company Security Operations Customer Engagement Vendor Management and site governance into a cohesive operating model.
• Act as the designated campus representative for cross-functional coordination with internal teams joint venture partners landlords service providers and customers.

Real Estate Lease Management & Campus Governance

• Maintain operational oversight of campus real estate interests including leased owned and hybrid ownership structures.
• Manage relationships with tenants property management organizations and joint venture partners to ensure compliance with lease obligations contractual commitments and shared responsibilities.
• Monitor campus-related agreements site obligations easements property requirements and governance considerations to protect Equinixs business interests and operational continuity.
• Partner with corporate real estate legal finance and operations teams to support site strategy lease administration renewals and campus expansion initiatives.

Facilities Management & Vendor Governance

• Serve as the primary liaison between Equinix and Facilities Management service providers ensuring contractual obligations service levels and operational standards are consistently achieved.
• Direct and oversee vendor performance issue resolution preventive maintenance programs and continuous improvement initiatives.
• Establish accountability mechanisms and performance metrics to ensure vendors deliver safe reliable and cost-effective services.

Budget Management

• Develop manage and oversee campus operating and facilities-related budgets.
• Analyze expenditures forecast future requirements identify cost optimization opportunities and ensure alignment with financial objectives.
• Maintain accountability for budget performance and provide regular reporting and recommendations to leadership.

Customer Engagement & Experience

• Champion customer engagement initiatives that enhance the overall customer experience across the campus.
• Partner with internal stakeholders to proactively address customer concerns improve service delivery and drive customer satisfaction outcomes.
• Act as the senior point of contact for customer escalations ensuring timely communication issue resolution and effective stakeholder management.

Customer & Stakeholder Liaison

• Build and maintain trusted relationships with customers serving as the bridge between customer requirements and operational execution.
• Facilitate communication regarding operational activities service impacts planned maintenance capital improvement projects and campus initiatives.
• Represent customer interests in operational planning while balancing business objectives compliance requirements and risk management considerations.

Requirements

• Progressive experience in facilities campus operations property management data center operations corporate real estate or related operational environments. Typically 8 years.
• People leadership matrix leadership or management of outsourced service providers. Typically 3 years.
• Experience managing large-scale operational budgets and vendor contracts.
• Experience coordinating cross-functional operational activities across multiple stakeholder groups.
• Experience working within leased owned or multi-party real estate environments.
• Experience leading operational governance risk management and service delivery programs.

Functional Requirements

• Knowledge of facilities operations and maintenance programs.
• Knowledge of vendor governance and contract performance management.
• Experience managing customer escalations and stakeholder communications.
• Understanding of lease obligations property agreements and operational compliance requirements.
• Experience with financial planning forecasting budget management and cost optimization.
• Demonstrated ability to drive operational performance through metrics and reporting.

Equinix Benefits

As an employee you become important to Equinixs success. We ensure all your benefits are in line with our core values: competitive inclusive sustainable connected and efficient. We keep them competitive within the current marketplace to ensure were providing you with the best package possible. So wherever you are in your career and life youll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health life disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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