Data and AI Portfolio, Director

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Job Title

About your role:
As Director Data and AI Portfolio you will own the portfolio that takes our data and AI products from strategy to client value. The portfolio spans 2 arenas for customer facing AI as well as Enterprise AI.

You will decide where we invest and sequence delivery across cross-functional teams. You will also partner with go-to-market and solutions teams to turn pilots into production deployments that clients adopt pay for and renew. On our most strategic AI engagements you will be a trusted counterpart to client and partner executives.

What youll do:

• Own the data and AI portfolio across product engineering and go-to-market teams. Decide what we fund sequence and stop based on client value revenue potential platform leverage and risk.
• Run a stage-gated pilot-to-production model for Customer and Enterprise AI use cases. Each gate has clear exit criteria on accuracy adoption unit economics and risk sign-off.
• Partner with Product Management and architecture to shape a reusable platform roadmap covering models retrieval agent orchestration evaluation and guardrails so each new use case ships faster than the last.
• Partner with go-to-market and solutions teams on launch readiness packaging and pricing inputs deal support and sales enablement so what we build is sellable and supportable at scale.
• Serve as the executive delivery lead for strategic client and partner engagements. Run steering committees set expectations manage escalations and turn executive feedback into portfolio decisions.
• Manage delivery dependencies with model and cloud partners including roadmap alignment commercial constraints and third-party risk.
• Make responsible AI a delivery standard in partnership with Risk Compliance and Legal. Every release includes evaluation human-in-the-loop design model risk documentation and compliance review.
• Report portfolio performance to senior leadership with a consistent scorecard covering value delivered adoption cost to serve delivery predictability and risk.
• Build and lead a high-performing team of portfolio managers and product owners and raise the bar on AI product ownership across the organization.

Experience youll need to have:

• 10 years in product delivery portfolio or program leadership. This includes 4 years leading data or AI portfolios where you owned prioritization and investment trade-offs not just execution.
• A proven track record of taking LLM-based products or AI agents from pilot to production at enterprise scale with measurable outcomes in adoption cost reduction or revenue.
• Fluency in how LLM applications are built and run including: You can challenge an architecture and a business case with equal confidence in areas includingretrieval-augmented generation (RAG) model and prompt strategy tool use and agent orchestration evaluation and guardrails.
• Delivery experience across both Customer AI scenarios and Enterprise AI scenarios.
• Demonstrated partnership with go-to-market and solutions teams including supporting deals client pilots and launches for AI or data products.
• Bachelors degree or higher in Business Administration Computer Science Engineering Data Science or a related field or an equivalent combination of education orexperience.

Experience that would be great to have:

• Experience delivering AI in banking payments or financial services including model risk management third-party risk and data privacy requirements.
• Experience with enterprise AI platforms such as OpenAI AWS Bedrock Azure and with agent frameworks and protocols such as LangGraph or Model Context Protocol (MCP).
• Experience defining AI product unit economics including inference cost cost to serve and pricing inputs.

Salary Range

These pay ranges apply to employees in Sunnyvale California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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