Customs Brokerage Manager

PURPOSE

To further develop the Customs brokerage product in the marketplace through focus on Operations Finances Sales People Systems and Culture in adherence to the companys policy and procedures. 

KEY RESPONSIBILITIES:

• Ensure all classification instructions for all shipments for all customers. 
• Monitor duty deferment usage and levels. 
• Monitor license/visa applications. 
• Ensure all new business is transitioned correctly. 
• Make 2 F2F calls per week Retention/Sales 
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.  
• Promote productivity tools (e.g. using edoc process management customsware usage/Expo customs. 
• Audit of files in accordance to AEO  
• Follow up refunds with customs authorities.  
• Management of customs system 
• Send client report requests through the available database (expo request expo reporting) 
• Provide content for customer reviews duty/vat 
• Be open to implementing new system changes and enhancements into your department.   
• Review and conduct staff appraisals and one to one meeting timely in line with the 31 Initiative  
• Assist supervisor and key staff with goal setting and monitoring development. 

Qualifications :

Knowledge
Expeditors company policies and procedures knowledge
A good understanding of Expeditors products services and systems
Strong market and competition knowledge
Good knowledge of customs brokerage process and system essential
Good knowledge of customs legislation especially with regards to classification valuation and origin
Understanding of ocean transcon and air documentation process
Knowledge of air road and ocean transport
Good knowledge of incoterms
Hazardous Materials certification (preferred)
Well rounded knowledge of the customs tariff and customs system
Working knowledge and experience of the customs regulations

Skills
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel Word etc.)
Pro-active strong organizational skills
Familiarity with digitization tools
Fluent in English
Proven negotiation skills
The ability to troubleshoot and solve problems quickly and effectively
The ability to maintain a privileged relationships with the customs authorities

Behaviours
Emotional resilience
Set the weather for the team
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Role model of integrity and pride for all employees
Proven leadership attitude and background

Education and Experience
3-5 years of Customs Brokerage experience (preferred)
Licensed Customs Broker (preferred)

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time