Customer Transformation Senior Manager

THE POSITION
Our roster has an opening with your name on it

FanDuel is looking for a Customer Transformation Senior Manager to drive our Sportsbook rewards and experiences innovation. You will play a key role on the Transformation team driving innovation across the org collaborating with multiple departments including but not limited to Promotions Brand Commercial Data Science Product and MarTech. This is an exciting opportunity to help elevate revenue-driving initiatives at a premier gaming company.

In addition to the specific responsibilities outlined above employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Manage and develop 1-2 direct reports building a best-in-class innovation capability for our Sportsbook initiatives
• Be our innovation engine. Explore identify and bring to market initiatives from 0-to-1 across Sportsbook rewards loyalty and customer experiences then scale what works into the core business
• Drive commercial strategy and build the business case for new ideas - size the opportunity work with analysts to model expected impact and prioritize the roadmap against effort and return
• Frame ambiguous problems into clearly scoped workstreams by defining requirements sequencing milestones and maintaining a continuous feedback loop with stakeholders
• Partner with Product Data Science Promotions Brand Commercial and MarTech to turn concepts into launched programs aligning roadmaps and unblocking dependencies
• Lead the design and execution of test plans and ensure results are measured socialized and acted on
• Own documentation and playbooks for your initiatives so proven pilots can be handed off and repeated across the org
• Define the success metrics for each initiative and report performance to senior leadership with a clear scale iterate or sunset recommendation
• Maintain a prioritized pipeline of innovation opportunities by tracking competitor launches emerging technology and adjacent industries
• Build deep expertise in FanDuels business competitive positioning and the sports wagering landscape and translate it into actionable recommendations for senior stakeholders
• Help recruit and identify top talent while creating an inspiring environment for direct reports to learn and grow
  
  

THE STATS
What were looking for in our next teammate

• 6-8 years experience working in an innovation / transformation / strategy capacity; experience in a management consulting role is a plus
• 2 years experience in managing or mentoring people
• Experience with rewards / loyalty ecosystems preferred
• Experience driving and leading complex innovation initiatives preferred
• Strong organizational skills and effective at project management
• Strong understanding of performance metrics and reporting
• Comfortable with querying and logic (SQL knowledge a plus)
• Bachelors degree or equivalent industry experience preferred
• MBA or other graduate degree preferred
• An avid sports and gaming fan and have played FanDuel or competitive products
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
  
  

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: Americas #1 Sportsbook FanDuel Sportsbook; its leading iGaming platform FanDuel Casino; the industrys unquestioned leader in horse racing and advance-deposit wagering FanDuel Racing; and its daily fantasy sports product.

In addition FanDuel Group operates FanDuel TV its broadly distributed linear cable television network and FanDuel TV its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states Canada and Puerto Rico.

The company is based in New York with US offices in Los Angeles Atlanta and Jersey City as well as global offices in Canada and Scotland. The companys affiliates have offices worldwide including in Ireland Portugal Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment the worlds largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning mental health support and fitness benefits. We offer generous paid time off (PTO & sick leave) annual bonus and long-term incentive opportunities (based on performance) 401k with up to a 5% match commuter benefits pet insurance and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location role and level.

FanDuel is an equal opportunities employer and we believe as one of our principles states We are One Team!. As such we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion creed sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status or any other characteristic protected by state local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued respected and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please email.

The applicable salary range for this position is $138000 - $173000 USD which is dependent on a variety of factors including relevant experience location business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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