Customer Support Technician

Job Title: Junior Customer Support Technician
Location: Jacksonville FL
Duration: 26 months (May 2026 June 2028)
Employment Type: Contract (Staff Augmentation)

We are hiring for the role of Junior Customer Support Technician. Below are the key details:

Role Overview
This role involves providing end-user computer and technical support including hardware/software installation configuration troubleshooting and AV/video conference support. The position requires on-site presence with travel between locations (25% 40%) and no remote work option.

Key Responsibilities

• Configure and deploy IT resources including desktops laptops printers and mobile devices

• Troubleshoot and perform minor repairs to hardware software and peripheral equipment

• Monitor and resolve service tickets; document solutions and work performed

• Install configure and troubleshoot audio-visual and video conferencing equipment

• Perform basic network and telephony support

• Assist with annual inventory scanning and equipment surplus

• Travel to remote sites to resolve IT issues and deploy resources

• Ability to lift up to 50 lbs; ability to climb ladders and work in various physical conditions

Required Skills & Experience

• Minimum 1 year of experience in installation maintenance and technical support of workstation hardware

• Experience with Microsoft Office 365 and Windows 10 or above

• Strong customer service communication and problem-solving skills

• Ability to work flexible hours between 7:00 AM 6:00 PM Monday Friday (rotation or on-call)

Education

• High School diploma or equivalent with 1 year of relevant experience; OR

• CompTIA A / Net certification (substitutes for 6 months of experience); OR

• Associate degree with at least 25% IT coursework from an accredited institution

Preferred Skills

• CompTIA A and/or Net certification

• AV/videoconference setup and support experience