Customer Support Specialist, Tax

The Customer Support Payroll team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance HR and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach offering support to businesses across various time zones and ensuring help is always available when needed.

Our team is composed of individuals with diverse backgrounds and expertise all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally our team is driven by a commitment to personal and professional growth with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

At Rippling we are actively seeking enthusiastic individuals to join our Customer Support Payroll team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation and we are committed to providing ample opportunities for professional development. If you are motivated quick to adapt and excited about contributing to a team that helps businesses operate more efficiently we encourage you to apply and bring your unique talents to Rippling.

• Troubleshoot and resolve payroll tax-related issues and guide customers through payroll processing tax filing and compliance questions
• Become the go-to product expert on our US Payroll and Tax capabilities for customers.
• Develop and maintain clear accurate content documentation and FAQs to support both customers and internal teams.
• Analyze customer support interactions to identify trends pain points and opportunities to improve the support experience.
• Partner with Product Managers to provide insights on support volume customer feedback and critical compliance concerns.
• Serve as a senior resource and point of escalation for Customer Support Specialists on complex region-specific payroll issues.
• Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.

• 1-4 years of customer support experience in US Payroll domain
• Excellent analytical and problem-solving skills with a proven ability to investigate and resolve complex payroll discrepancies
• Experience working in a payroll provider HR software company or a large in-house payroll function is highly preferred
• Bachelors degree
• Demonstrated experience in problem-solving troubleshooting a SaaS product with attention to detail.
• Time management skills and ability to prioritize
• Excellent communication skills both written and verbal (in English)
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email .

The final compensation offered to a successful candidate will depend on several factors including but not limited to location experience education training and business need. This position may also be eligible for bonuses commissions and/or equity subject to applicable plan documents and company policy. Successful candidates hired for this role may also be eligible to participate in the companys benefits programs which may include medical dental vision life insurance retirement benefits and/or paid time off as determined by company policy.

Tier 2: $23.49 per hour

Tier 3: $22.19 per hour