Customer Support Specialist

Location: San Francisco CA (Onsite 5 days/week)
Compensation: $90000$120000/year rich comprehensive benefits
Employment Type: Full-Time

We are seeking a technically curious customer-focused Customer Support Specialist to join a fast-growing AI-driven SaaS company in San Francisco.

This role is ideal for someone who thrives in a fast-paced startup environment enjoys solving complex problems and takes ownership of customer issues from start to finish. Youll manage a high-volume support queue while troubleshooting technical challenges and collaborating with internal teams to deliver an exceptional customer experience.

• Manage approximately 2040 customer support tickets daily maintaining speed accuracy and quality.
• Troubleshoot product issues workflows integrations configurations and technical bugs.
• Investigate and reproduce issues using internal tools logs and AI-powered resources before escalating.
• Provide clear concise and empathetic customer communication through email and Slack.
• Collaborate with Engineering and Product teams to resolve complex issues and identify recurring problems.
• Prioritize urgent customer requests while balancing daily support responsibilities.
• Contribute to improving support processes documentation and automation.

• 2 years of customer support experience preferably in B2B SaaS or technology.
• Proven experience managing a high-volume support queue (ideally 2040 tickets/day).
• Experience with ticketing platforms such as Zendesk Intercom Pylon Jira or Freshdesk.
• Strong technical aptitude troubleshooting skills and natural curiosity.
• Excellent written and verbal communication skills with an ability to explain complex issues concisely.
• Comfortable working in a fast-paced startup environment with evolving processes.
• Ability to work onsite in San Francisco five days per week.

• Experience at an AI CRM or high-growth SaaS company.
• Tier 2 technical support or startup experience.
• Familiarity with APIs integrations workflow automation or CRM systems.
• Experience leveraging AI tools to troubleshoot and resolve customer issues.