Customer Support Specialist

Whats Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe Arizona and Dallas Texas we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer in the right vehicle on the right terms and on their path to ownership.

You can find DriveTimes tire tracks across the nation with dealerships where we embrace a transparent pricing approach eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where youre located if youve got DRIVE and youre looking to make an impact wed love for you to make a difference with us!

Thats Nice But Whats the Job

Responsibilities of the Job (Or Better Known as Your Next Destination)

• Responding to inquiries and complaints promptly through proactive follow ups.
• Interacting with customers through multiple means of communication including phones text and social media.
• Communicating with all lines of the business to properly research customer concerns.
• Attention to detail to ensure accurate representation of their cases.
• Problem solving with autonomy to offer assistance when appropriate.
• Effectively managing customer conflict while under pressure.
• Showing empathy and understanding for the customers situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
• Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
• Duties include but are not limited to being involved in and helping to develop training as needed addressing customer concerns appropriately assisting with legal settlements as well as identifying trends and consistently looking for innovative methods on improving the overall business process.

Knowledge Skills and Abilities (The Good Stuff)

• Passionate and goal oriented.
• A mind for the details.
• Ability to work well in a high-functioning team environment.
• Excellent verbal and written communication skills.
• Timely.
• Positive emotional resilience.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma required.
• 2 years of experience in collections financial services and/or phone-based sales customer service or customer relations

So What About the Perks Perks matter

• Medical dental and vision oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait Theres More. 401(K) Company paid life insurance policy short and long-term disability coverage to name a few.
• Growth Opportunities. You grow I grow we all grow! But seriously DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1000 employees promoted year over year.
• Tuition Reimbursement. Were as passionate about your professional development as you are. With that well put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization because well money matters!

• Game Room. Gimme a break no not a Kit Kat ad but we do have a ping-pong table a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early take a break in your day or finish strong with a workout!
• Enjoy Social Events Bring it on. Rally with your team for festive gatherings team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings personal rewards amazing prizes & much more!

• Paid Time Off.Not just lip service: we work hard to play hard! Paid time off includes (for all full-time roles) wellness days holidays and good ole fashioned YOU time! For our Part-timers dont fear you get some time time is available - the more you work the more you earn!

Anything Else Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards but well save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity Best Company Culture and Best Company Leadership oh and dont forget Phoenix Business Journal Healthiest Employers (okay well stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring we dont just look for the right person for the job we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional fun and high-energy environment!