Customer Support Specialist
Job Location:
Indianapolis, IN - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Operations Support Specialist
Indianapolis Indiana Full-Time
Why Superior Auto
At Superior Auto and SAC Finance we are more than a Buy Here Pay Here company. Since 1975 we have helped hardworking individuals gain access to reliable transportation and the opportunities that come with it. Today we proudly serve customers throughout Indiana Ohio Michigan and Kentucky with a mission built on relationships trust and helping people move forward.
About the Role
We are looking for an Operations Support Specialist who enjoys solving problems staying organized and supporting both customers and internal this role you will help ensure customers remain compliant with their contractual obligations while assisting them in using the benefits Superior Auto provides.
What You Will Do
Monitor and track vehicle and customer compliance requirements
Work with Operations to resolve customer and vehicle-related compliance issues
Keep systems updated with current vehicle information and completed interventions
Monitor vehicle concerns and validate that proper resolutions are completed
Partner with Operations to provide customers with feedback on vehicle issues
Maintain documentation of vendor support provided to vehicles or customers
Communicate with dealerships to ensure customer and company concerns are addressed
What Makes You Successful
Ability to multi-task and work in a fast-paced environment
Excellent customer service skills
Ability to lead problem solving with customers and vendors
Strong computer skills including writing documentation and system updates
Clear communication and strong attention to detail
Qualifications
High school diploma or equivalent
Automotive customer service experience preferred
Must be at least 18 years of age with a valid drivers license and good driving record
Proficient use of Microsoft Office Suite or related software
Benefits
Paid Holidays including your birthday
Health Dental and Vision Insurance Available
401(k) with company match
Superior Auto is an Equal Opportunity Employer
Required Experience:
IC
About Company
Visit Superior Auto for all of your car needs in Ohio. Shop used cars for sale, browse lease deals, or schedule service.
