Customer Support Specialist- Bilingual Vietnamese

Customer Support Specialist (Bilingual Vietnamese/English)
Onsite (Pittsburgh PA or Chesterfield MO) 6 Month Contract-to-Hire

Oxford Solutions has a contract-to-hire opening for a Customer Support Specialist with bilingual fluency in Vietnamese and English to join our clients online healthcare team.

Responsibilities

• Answer inbound calls and resolve patient doctor and insurer inquiries
• Provide accurate support for healthcare and pharmacy programs; triage when needed
• Document call information and maintain confidentiality of patient data
• Use knowledge base tools and follow company protocols
• Meet performance targets and contribute to improving patient experience
• Stay current on product updates and process changes

Requirements

• Bilingual fluency in Vietnamese and English (language assessment required)
• High school diploma or GED; Bachelors degree preferred
• Customer service or inbound call center experience required
• Healthcare or pharmacy background strongly preferred
• Strong verbal/written communication and technical aptitude
• Team-oriented with strong problem-solving skills
• Able to work varied shifts including rotating Saturdays