Customer Support Sales Specialist Special Missions

Customer Support Sales Specialist Special Missions

Build lasting customer relationships while driving growth in a connected world.

At Gogo every customer interaction helps power connectivity experiences for business aviation customers around the globe. Our success depends on delivering exceptional service while identifying opportunities to expand customer value throughout every stage of the customer journey.

As our Customer Support Sales Specialist Special Missions youll serve as a trusted partner to customers dealers OEMs and internal stakeholders while helping grow revenue improve retention and deliver an outstanding customer experience. Youll work closely with Regional Sales Managers Activations Revenue Operations Accounting and Customer Support teams to support account growth streamline customer onboarding and maximize customer success.

If youre someone who enjoys building relationships solving problems and balancing customer service with sales and account management responsibilities wed love to meet you.

What Youll Do

• Serve as a primary point of contact for customers OEMs and dealers delivering timely and professional support throughout the customer lifecycle

• Manage inbound customer inquiries across phone email and chat channels while ensuring a high-quality customer experience

• Partner with Regional Sales Managers to support quoting proposals contract processing and customer account management activities

• Execute service changes account updates plan modifications and provisioning requests to meet customer needs efficiently

• Deliver a white-glove onboarding experience from quote acceptance through service activation

• Identify opportunities for upselling cross-selling and account expansion based on customer usage patterns and business needs

• Support renewal activities retention efforts and risk mitigation strategies to strengthen customer relationships and reduce churn

• Generate qualify and manage leads and opportunities within CRM platforms

• Execute outbound campaigns that support pipeline development and revenue growth objectives

• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction

What Youll Bring

• Bachelors Degree in Business Sales Marketing Communications or a related field or equivalent practical experience

• 4-6 years of experience in customer support inside sales account management customer success or a related customer-facing role

• Demonstrated experience supporting customers while identifying business growth opportunities

• Experience working with CRM platforms such as Salesforce Microsoft Dynamics or similar systems

• Strong customer service problem-solving and relationship-building skills

Even Better If You Have

You dont need to check every box below. If you bring experience in some of these areas wed especially like to hear from you:

• Experience in aviation telecommunications connectivity or technology-focused industries

• Exposure to provisioning activation or subscription-based service environments

• Knowledge of customer success account retention and lifecycle management practices

• Experience supporting sales teams through quote generation proposal development and contract administration

• Familiarity with revenue operations sales operations or customer operations processes

• Experience executing lead generation or outbound sales campaigns

• Experience supporting customers through onboarding adoption and renewal cycles

Why Gogo

At Gogo were transforming how people connect in the sky.

Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen spreadsheet or meeting; it becomes part of an experience happening thousands of feet above the ground.

Youll work alongside people who know their craft challenge ideas solve difficult problems and care about building what comes next.

Ready to help shape the future of connected aviation Come aboard.

Equal Pay Disclosure(s)

Base Pay:

Target Annual Short-Term Incentive:

Eligible for Incentive Stock Program:

Benefits:

Gogo offers competitive benefits including medical dental and vision coverage with plans that can fit each employees needs. We offer an immediate vesting 401k plan paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at --- ---

Gogo is an Equal Opportunity and Affirmative Action employer working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will beconsidered for employment regardless of race color religion age sex national origin marital status medical condition or disability.

The EEO is the law and is availablehere. Gogoparticipates in E-Verify (EnglishandSpanish). Right to Work Statement(EnglishandSpanish).